Miami, Florida
1 comment
Featured on Google+ 100% full Not resolved

I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.

Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.

He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.

We kept it for another year, but ended up throwing it away.

Bottom line: Stay away from these folks.

Review about: Sectional Sofa.

I didn't like: Defective furniture, Will not repair or replace, Being lied to by sales guy.

Review #566735 is a subjective opinion of a user.

Value for money
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Exchange, Refund and Cancellation Policy
Delivery Service
Reason of Review / Monetary Loss Damaged or defective / $2400
Preferred solution Let the company propose a solution

Had an Experience with City Furniture?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Pompano Beach, Florida, United States #963049

These people should be investigated for lying to consumers.The sales representative swore that the sofa was pure leather in the front.

It turns out that I also lost my sofa.There has to be something some law that can protect consumers.

You May Also Like

Mypillow - Pillow Issues/Customer Service Mypillow " Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows. I opted..." Read more City Furniture - Very poor quality, and they don't stand behind their product City Furniture "I regret the moment , I walked in city furniture, I bought my princess a bedroom set that cost me 1200. To find that it's completely useless. I purchased a..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more City Furniture...deceptive sales, cheap products & lousy warranty City Furniture "We were looking for a replacement for our 2 year old sectional that was falling apart on us (another story) and stopped by City Furniture to see what they had...." Read more Harry And David - Original and replacement chocolates were MELTED... Harry And David "Ordered Mothers Day chocolates and they arrived melted. Mom called and a replacement was sent and it arrived as melted liquid. She called again and just asked for a refund..." Read more BEWARE: Don Juravin inventions are proven scams by the US Government Don Juravin "Please be careful and do your research everyone because these products are proven to be harmful. I bought into Roca Labs and went through the horrible process of becoming "qualified"..." Read more Warning! Stay away from Roca Labs, and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Keystone Rv - 2014 Keystone Cougar Keystone Rv "Solera power awning is pulling the rail off of the coach at both ends.I have had Camping World try to repair it twice under warranty.The screws holding the rail were..." Read more