City Furniture - Lies about leather couch sold. Bonded and cheap.

52 of 74 City Furniture reviews

I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.

Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.

He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.

We kept it for another year, but ended up throwing it away.

Bottom line: Stay away from these folks.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Style and Design
Product or Service Quality
Delivery Service
Customer service
Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • Defective furniture
    • Will not repair or replace
    • Being lied to by sales guy

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #566735

Author wants to be contacted by the company. Learn more

Had an experience with City Furniture? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 3 Yes 3
52 of 74 City Furniture reviews

Mar 24, 2015 #963049 Pompano Beach, Florida, United States

These people should be investigated for lying to consumers. The sales representative swore that the sofa was pure leather in the front. It turns out that I also lost my sofa. There has to be something some law that can protect consumers.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about City Furniture.
Filing a new complaint about