City Furniture - Lies about leather couch sold. Bonded and cheap.
I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.
Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.
He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.
We kept it for another year, but ended up throwing it away.
Bottom line: Stay away from these folks.
More Review Details
|Style and Design|
|Product or Service Quality|
|Value for money|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Defective furniture
- Will not repair or replace
- Being lied to by sales guy
- Reason of review:
- Damaged or defective
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Sectional Sofa
- Review category
- Furniture and Decor
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