Miami, Florida
1 comment
Featured on Google+ 100% full Not resolved

I purchased a (what was told to me) leather sectional.It turns out it was a Bonded Leather sectional.

Within the first week, It was un-stitching on the corners. They told me that I had to pay for a $75 repair man to come over. This was with the warranty. Then the "repair" man said it could not be fixed.

He said I had to take it back to the warehouse to replace or pay $150 so they pick it up. Again, this is with a warranty. We took it in ourselves, but the new pieces had the same problem. Then, they started peeling.

We kept it for another year, but ended up throwing it away.

Bottom line: Stay away from these folks.

Review about: Sectional Sofa.

I didn't like: Defective furniture, Will not repair or replace, Being lied to by sales guy.

Review #566735 is a subjective opinion of a user.

1.2
Value for money
Staff
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Warranty
Exchange, Refund and Cancellation Policy
Delivery Service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / $2400
Preferred solution Let the company propose a solution

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jess
Pompano Beach, Florida, United States #963049

These people should be investigated for lying to consumers.The sales representative swore that the sofa was pure leather in the front.

It turns out that I also lost my sofa.There has to be something some law that can protect consumers.

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