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Contact City Chic USA Customer Service

How to Reach a Person at City Chic USA

Verified Contact Information

Toll-Free Number:

  • 1-844-307-0698
Call Now
Send Message

Customer Service:

customerservice@citychiconline.com

Legal:

privacyofficer@citychic.com.au
Privacy Inquiries

City Chic USA Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular City Chic USA Phone Number
1 (844) 307-0698
Average Calls duration
1 minute
Most Popular City Chic USA Email Address
customerservice@citychiconline.com
Issue Resolution Rate
Low (3% reported full resolution)
City Chic USA Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
View full overview
PissedConsumer Club

Contact Information

City Chic USA Website:

City Chic USA Help Center:

Corporate Office Address:

City Chic Collective
151-163 Wyndham St
Alexandria, New South Wales 2015
Australia

How Customers Rate City Chic USA Support?

5.0 / 5
Good

Based on 107 calls to City Chic USA customer support through PissedConsumer.com and 1 survey response.

Total Calls
107
Avg Call Duration
01:10
Issues Resolved
3%

Why Customers Call City Chic USA?

Top Reasons of Customers Calls

  • Return/ Replace 26%
  • Shipping and Delivery 25%
  • Request for Information 13%
  • Customer Inquiries & Issues 8%
  • Product/ Service 7%
  • Activation/ Cancellation 4%
  • Refund 4%
  • Payments and Charges 4%
  • Questions About an Order 4%
  • Cards 3%
  • Staff 1%
  • Account 1%

Return/ Replace

26%
  • "Returning items."
  • "Return"
  • "Return item not ordered to request the rightitem"

Shipping and Delivery

25%
  • "Have not received my order."
  • "Received wrong size merchandise and damage merchandise."
  • "Haven't received my packages"

Request for Information

13%
  • "Check on order"
  • "Questions about not receiving communication about my shipment of my purchase"
  • "To ask a question about a jumpsuit to order"

Customer Inquiries & Issues

8%
  • "Online order"
  • "Item inquiries"
  • "Oreder"

Product/ Service

7%
  • "Product never showed up"
  • "Problem with order"
  • "Just placed order and everything i purchased is cheaper on avenue.com"

Activation/ Cancellation

4%
  • "Oder wrong cancel order"

Refund

4%
  • "Need refund"
  • "Refund"

Payments and Charges

4%
  • "My credit card is not going through to my order"
  • "Discount"
  • "You were trying to charge me 19.99, why if I haven't bought anything from chic"

Questions About an Order

4%
  • "My order"

Cards

3%
  • "Gift card was bad"
  • "When I try to but my card sucurity code in it say transaction failed"

Staff

1%
  • "Costumer service"

Account

1%
  • "Can't login"

Compare City Chic USA Customer Service To

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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