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Contact City Beach Customer Service

How to Reach a Person at City Beach

Verified Contact Information
  • +6 173 006 5800

Customer Service:

  • +61 180 064 0811
    Australia Only
Send Message

City Beach Emails:

Customer Service
General Info
Online Instant Refunds
Jobs/ Career

City Beach Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular City Beach Phone Number
+61 180 064 0811
Most Popular City Beach Email Address
customerservice@citybeach.com.au
Issue Resolution Rate
Low (13% reported full resolution)
City Beach Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
95% phone, 5% email
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact City Beach?

How to Contact City Beach?

To speak to a live customer care representative, please call the following City Beach phone number: +61-180-064-0811. This line is available only for callers from Australia. An alternative customer service phone line is +6-173-006-5800. Customers usually call City Beach support to get help with their order, address shipping and delivery inquiries, get assistance with payments, and get information about product availability and gift cards.

City Beach email address for contacting the customer service department is customerservice@citybeach.com.au. To address issues regarding online instant refunds, send an email to info@refundid.com.
As the company offers a wide range of career opportunities, you can contact the HR department to get more details about current job options. If you are interested in joining City Beach company, send an inquiry to careers@citybeach.com.au.
Along with sending an email, you can also message the company on Facebook, Instagram, or YouTube.

The corporate head office is located in Brisbane. The headquarters address is Level 23, 239 George St., Brisbane, Queensland 4000, Australia. To contact the company offline, send your correspondence to the following City Beach address for mailing: P.O. Box 2399, Mansfield QLD 4122.

The company operates Monday through Friday from 9 am to 5 pm AEST. All support lines are available during these hours as well. However, please remember that this schedule can change and there can be holiday exceptions. To get more details on the holiday schedule, contact City Beach customer care beforehand.

City Beach website doesn’t have a live chat, but it allows customers to chat with a virtual assistant. To start the chat and get answers to your questions, please click a message-shaped button (you can find it in the lower right corner of the page).

PissedConsumer Club

Contact Information

City Beach Website:

City Beach Help Center:

Corporate Office Address:

Fewstone Pty Ltd
Level 23, 239 George St.
Brisbane, Queensland 4000
Australia

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (AEST)


Mailing Address:

P.O. Box 2399

Mansfield QLD 4122

More contact details

Summary of City Beach Customer Service Calls

78 TOTAL
CALLS
00:00 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call City Beach?

Shipping and Delivery Question:

  • “Missing item”
  • “Sent the wrong size shoe on s online order”
  • “My order is not shipped”

Return/ Replace Question:

  • “Change size online order”
  • “Return”
  • “Want to speak to a real person not the chat robot. My return label wont download”

Product/ Service Question:

  • “Faulty product”
  • “Trying to track my purchases”
  • “Complaint”

Refund Question:

  • “Refund”
  • “Refund issue”
  • “Refund on item that was cancelled”

Request for Information Question:

  • “Order confirmation never sent/no Aus post tracking”
  • “Questions about swim”

Employment Question:

  • “Job”

Website/ Application Question:

  • “*** app and website”

Payments and Charges Question:

  • “Discount does not apply”

Other Question:

  • “Loyalty points”
  • “Shoes”
  • “Online order”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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