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Dear Mr. Das

My previous letter to you dated March 22, 2012 did not appear to do any good. I received a notification yesterday in the mail that my request for a modification was denied as the mortgage payment on my 1st TD (CitiMortgage) is within the 31% guideline. This was a well known fact from the beginning, yet it took CitiMortgage 2 months to use it as an excuse to not help me.

On March 26, 2012, Ravita Ramnann (CitiMortgage) told me not to make any further payment s to CitMortgage as they couldn't help me as long as my mortgage was current. So I quit making my payment. AND I WAS STILL DENIED A MODIFICATION.

This is the outline of my situation:

Citi First TD balance $60,000 approx $ 915 per month

BofA 2nd TD balance $239,000 approx $1478 per month

I have requested a modification due to financial hardship not just because I want my payment reduced. My husband had a stroke in August 2010, his temporary disability payments have expired and we are now working with an attorney to obtain permanent disability (which is a long, drawn out process in California). I was hit with a layoff in 2007 making $six figures plus a year. I was offered a job 9 months later making a third of what I was used to and driving 55 miles each way.

We are trying to live on my income alone and are not having much luck. Bank of America is trying to look at options to help me keep my home but CitiMortgage has refused to help me at all.

I have jumped through hoops to get you to help me. I have provided all the information you have requested, I quit making my payments because you told me to. I am a person who needs help, I am not a number in one of your reports.

I only have 10 years remaining on my mortgage with you and I do not want to lose my home but I do need help from all areas. I know in the past years (10-15 years ago) Citi had reduced my rate on 2 separate occasions "just because" and it was much appreciated. My sister and her husband, just had theirs reduced "just because". Now that I need help with my payment Citi can't or won't do anything.

Due to the fact that I owe more on my 2nd TD than I do to you, it makes it impossible to refinance my first mortgage lien. If B of A took over 1st position they would not be willing to negotiate with me. The only thing saving me from a foreclosure right now is that B of A would have to pay you off in order to foreclosure and they are already over 160% LTV. I understand, as I have been told on a couple of occasions by CitiMortgage that you are more than willing to foreclose on me as it is a win-win situation for you. BUT MY FAMILY WILL LOSE.

Current rates on now down to 3% but my mortgage rate is almost 6% I understand I don't fit into the cookie cutter parameters of the standard mortgage but I know that you are able to make exceptions as all banks are able to make exceptions.

Citmortgage was given millions of dollars to help people like me. Where is my help?

Mr Das, I am not asking for the world, I am not asking for something impossible, I am asking for you to reduce my monthly mortgage payment so I can continue to make payments (on time) and keep my house. If you will reduce my mortgage payment Bank of America will do the same.

Location: Los Angeles, California

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Guest

CitiMortgage just got $545 from me by ensuring me that I didn't have to wait 7 years for a forclosure to fall off before refinancing. I was told that it would be fine as long as it was over 4 years.

They charged my credit card $545 for the application fee and appraisal.

Thirty minutes after the appraiser left, and my credit card already charged, CitiMortgage called to inform me that my application was declined because it has not been over 7 years since the foreclosure. They should not mislead.

Guest
reply icon Replying to comment of Guest-657265

Hi, I'd like to have this situation reviewed. Please forward a copy of your post here and your address/best phone# to the address below.Best, MikeMike Cardace, Citiemail: homeownersupport@***.com

Guest

Got bait n switched, flppeid out of your equity with threats and false accusations, have an escrow account that didn't renew hazard policy, but added one for them, after scammed into ARM that was never applied correctly from onset.etc, BUT, you sacrificed copious life extravagance (like meds, doctors, all entertainment like expensive cruses uh, I mean renting videos), to keep up your mortgage payments, which you did!(that makes 32 years for me)Apply for HAMP; kiss your house & sanity g'bye

Mike C Vze

Hi, I work for Citi, read your post. I would like to look into your file and have it reviewed by our Homeowner Assistance Escalation team.

One important factor is who actually owns your loan. If CitiMortgage owns it, then you may be eligible for benefits under the recently announced National Mortgage Settlement. If your loan is owned by a private investor, as many are, then assistance options are limited to what the investor allows per their guidelines, which vary from investor to investor. To date, there is only one known program that allows an "underwater" mortgage to be refinanced, and that is the HAR Program for loans owned/backed by Fannie/Freddie.

I assume your loan is not backed by one of these 2 government enterprises because HARP would have come up in conversation already.All this said, please get in touch with me by email, and I will have your file reviewed again. Please include a copy of your post, your address/best phone#, and mention that you came from this site.Regards, Mike Cardace, Citiemail: customer.help@***.com

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