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I found an unauthorized charge on my account for something called "other debit". I tried to get more information on it from Citibank and they couldn't tell me what it was; just that it was done by their bank.

I told them if they didn't know what it was, i wanted my money back. They asked me to send an email to them via my online account confirming this. I did. Then, 2 days later, i get a note that i have a reply.

Then i get another note a few hours later. I checked the first note. It asked for more details about the transaction. The second note says that they attempted to reach me and they were locking all my accounts, and disabling my ATM cards, becuase they couldn't reach me!!

And, liars and frauds that they are, they didn't bother calling; any attempt at "Contact" was an f*ing joke. There were no texts, no missed calls, nothing on my phone.

Will be finding another bank this week. I've put up with their *** for too long.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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