Contact Citadel Customer Service

Customers who prefer emailing rather than calling can contact the support department at clientandpartnergroup@citadel.com. Toi reach out to the counterparty relations department, drop a line at citadelcounterpartyrelations@citadel.com.
If you need to address DMCA inquiries, send them to dmacaagent@citadel.com while privacy inquiries should be sent to privacyinquiries@citadel.com.
Are you a member of the media? Do you have media inquiries? If so, send a message to social.media@citadel.com.

The corporate headquarters is located in Miami. Citadel address for the corporate head office is Citadel Enterprise Americas LLC, Southeast Financial Center, 200 S. Biscayne Boulevard, Miami, Fl 33131, United States. Consumers, media and legal professionals who need to contact the company offline, should direct their mail to the corporate HQ.

The company operates during regular business hours. You can address your inquiries via phone and email, and those who prefer messaging on social media can contact Citadel support on Facebook, Instagram, or LinkedIn. Please note that the holiday season can affect the usual schedule, and the support team may not be available on major holidays.

At the moment, Citadel website doesn’t have a live chat. However, consumers, media and legal professionals can easily get assistance via phone. If you prefer written communication, you can get in touch with the company via emailб ask all the questions and share your feedback.