Clients can contact the company agents for general information and assistance via toll-free helpline at (800) 613-5189. Citadel Outlets’ customer service also handles these inquiries via (323) 888-1724 during working hours. As the quickest consultation option, these phone numbers are recommended for accessibility services, inquiring about transportation, obtaining event information, requesting visitor assistance, and reporting lost or found cases.
There are four official emails to reach customer service agents for different purposes. Users for general inquiries can contact the support team at info@citadeloutlets.com. For marketing or press inquiries, reach the relevant department via marketing@citadeloutlets.com during Citadel Outlets’ hours. Those with press inquiries can submit their request to the media agent at pr@citadeloutlets.com. Lastly, webmaster@placewise.com is the email address to share legal issues or concerns with the relevant agent.
The user support team is available to handle complex and sensitive issues at the Citadel Outlets address, 100 Citadel Drive, Los Angeles, California 90040, United States. Before consulting the corporate office, however, it is important to book an appointment in the relevant department. Users must also confirm the availability of the agents and reach out during working hours. Those who find it inconvenient can send a letter to the headquarters and expect to be assisted within a few days.
The company opens its stores in Los Angeles daily between 10:00 AM and 9:00 PM. However, this schedule applies only to the general Citadel Outlets hours for malls. In contrast, the operational hours for individual stores may vary and should be confirmed on the company's official website before consultation.
Users can request online support via several options available on the official website. They can access these options on the Contact Us page and use the most suitable one to reach Citadel Outlets’ customer service during working hours. The available methods include emailing the agents, calling them, or sending written correspondence to the Citadel Outlets address. Clients can also resolve general concerns without assistance from the customer service agents by browsing the available information on the official website.
