Contact Circle Line Customer Service

To contact the agency for water walks and excursions in real time, dial the following Circle Line phone number: (212) 563-3200. There, you can ask for customer service regarding ticketing, tours, or your experience with the company’s cruises. This line is also available for general inquiries. If you are interested in public relations or have media inquiries as a journalist or a social media influencer, call (212) 599-5585. To discuss water walks, excursions, or other activities for a group of 15+, dial (212) 630-8885.

To send an email to the Circle Line customer service team, use the following address: guestservices@support.nycl.com. This channel of written communication is useful for general inquiries and customer support. The company also provides additional Circle Line email addresses you may need, such as circleline@5wpr.com for media inquiries, Groups@nycl.com for groups matters, and CircleLineCharters@nycl.com for charter inquiries.

The Circle Line office is situated in the United States at 83 North River Piers, New York, NY, 10036. You can meet with specialists of a specific department to discuss cooperation or other official matters using certain documents, a laptop, or a wall presentation. But contact the company beforehand to agree on the exact time of your arrival. Additionally, we recommend plotting a detailed route from your home to the Circle Line address on the map. This is necessary for you to better orient yourself on your path.

Circle Line hours of operation vary depending on the phone line. Customer support is provided from 9 a.m. to 7 p.m., 7 days a week. Regarding the public relations & Media inquiries line, it is open Monday through Friday from 9 a.m. to 5 p.m. The line designed for discussing travel experiences for groups of 15+ and charters is available at the same hours. Please note that the indicated schedules are based on the New York time zone, which is GMT-4.

You can contact Circle Line online in several ways, depending on your needs. If you prefer real-time assistance but cannot make a call, click the online chat icon in the lower-right corner. The Circle Line website also provides a contact form for general inquiries. To open it, go to the “Contact Us” page by following the appropriate hyperlink in the bottom menu. This form collects necessary details, such as your name, email, and the nature of your inquiry, making it efficient for their support team to respond. Additionally, you can follow one of the clickable emails on the same page.