Customer Inquiries & Issues
36%- "To place and order"
- "I oI ordered 2 of the same book by mistake. I only want 1want 1"
- "I need bibles"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular ChristianBook Phone Number | 1 (800) 247-4784 |
| Average Hold Time | 00:00:58 |
| Average Calls duration | 10 minutes |
| Most Popular ChristianBook Email Address | customer.service@christianbook.com |
| ChristianBook Live Agent Availability | 50% of callers successfully reach a real person |
| Issue Resolution Rate | Low (29% reported full resolution) |
| ChristianBook Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Prepare before the call to ChristianBook | Email, phone number or address or zip code |
Hours:
Monday - Friday: 8:00am - 11:00pm
Saturday: 9:00am - 8:00pm
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.