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Contact Chirp Books Customer Service

How to Reach a Person at Chirp Books

Verified Contact Information

General Info:

  • 1-617-475-0782
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Chirp Books Emails:

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Chirp Books Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Chirp Books Phone Number
1 (617) 475-0782
Average Calls duration
2 minutes
Most Popular Chirp Books Email Address
support@chirpbooks.com
Issue Resolution Rate
Low (8% reported full resolution)
Chirp Books Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
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PissedConsumer Club

Contact Information

Chirp Books Website:

Chirp Books Help Center:

Corporate Office Address:

Pubmark Inc. d/b/a BookBub
One Broadway
Cambridge, Massachusetts 02142
United States

Summary of Chirp Books Customer Service Calls

62 TOTAL
CALLS
01:49 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chirp Books?

Account Question:

  • “Can’t login to my account.”
  • “Won’t take my password after several resets”
  • “Reset password”

Refund Question:

  • “Refund”
  • “To get refund for a mistaken Order. I haven't heard a response yet”
  • “Refund for charges on my account”

Activation/ Cancellation Question:

  • “Activate”
  • “Cancel an order”
  • “Cancelled account in error”

Payments and Charges Question:

  • “Never got my paid audible”
  • “Billing issue”
  • “I was charged 140.92 for a 18.00 book”

Request for Information Question:

  • “84yoa need help pls prob w order better on phone”
  • “How to access and delete archived books”
  • “For months I have tried to get help but all I get is your form letter”

Product/ Service Question:

  • “White screen only”
  • “Cannot pull up library of my books., I just get a white screen”
  • “Want to purchase a audiobook”

Return/ Replace Question:

  • “No return email bought 25 gc a month ago”
  • “Change an order”

Cards Question:

  • “Bought a card and don’t need it”
  • “Gift card”

Staff Question:

  • “I don’t have service and I pay all ready”

Other Question:

  • “Books missing from my library”
  • “Chirp.book stops after a few minutes”
  • “Missing book”

Compare Chirp Books Customer Service To

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