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Chirp Books Phone Numbers and Emails

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General Info:

  • (617) 475-0782

Chirp Books Emails:

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Chirp Books Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call Chirp Books is 6174750782.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.

  • Be prepared for the call as Chirp Books may ask you for the following information to identify you as a customer: email.

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PissedConsumer Club

Contact Information

Chirp Books Website:

Chirp Books Help Center:

Corporate Office Address:

Pubmark Inc. d/b/a BookBub
One Broadway
Cambridge, Massachusetts 02142
United States

Chirp Books Rating Based on 4 Reviews

Rating details

2.8
more details
Price Affordability
Billing Practices
Diversity of Products or Services
Value for money

Rating stats

Rating trend

How Good is Chirp Books's Customer Service?

Leisha Npq
Leisha Npq
Feels Disappointed | Jan 06, 2025

I can not rate the call. It was not answered after 2 attempts

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Dredyn Cxj
Dredyn Cxj
Feels Satisfied | Dec 05, 2023

Good except for this mistaken order

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Tiarra Bza
Tiarra Bza
Feels Disappointed | Jul 22, 2023

When I emailed the 1st problem they blamed American Express the next time got three of 20 books refunded they said they could transfer them back me from my husbands acct and last I ordered a book paid for it but it never showed upon my books so all in all I can’t give a good review

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Scarlet Vfx
Scarlet Vfx
Feels Satisfied | Feb 28, 2023

I emailed them and they responded right away

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Summary of Chirp Books Customer Service Calls

43 TOTAL
CALLS
01:43 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chirp Books?

Account Question:

  • “2 chirp accounts”
  • “Merge two accounts”
  • “Unable to open account and see library.”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancelled account in error”
  • “Cancel order”

Request for Information Question:

  • “84yoa need help pls prob w order better on phone”
  • “How to access and delete archived books”
  • “For months I have tried to get help but all I get is your form letter”

Refund Question:

  • “To get refund for a mistaken Order. I haven't heard a response yet”
  • “Refund for charges on my account”
  • “Get refund on book that I ordered by mistake”

Product/ Service Question:

  • “White screen only”
  • “Cannot pull up library of my books., I just get a white screen”
  • “Want to purchase a audiobook”

Payments and Charges Question:

  • “I was charged 140.92 for a 18.00 book”
  • “Payment”

Return/ Replace Question:

  • “Change an order”

Staff Question:

  • “I don’t have service and I pay all ready”

Cards Question:

  • “Gift card”

Other Question:

  • “Trouble getting books I have ordered”
  • “Want to have my wife be able in her iPhone to listen yo a Chirp audiobook which I just finished”
  • “Order problem today”

Compare Chirp Books Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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