Contact Chirp Books Customer Service
How to Reach a Person at Chirp Books
Verified Contact Information
General Info:
-
1-617-475-0782
Chirp Books Emails:
Customer Service
General Info
Jobs/ Career
Accommodations
Chirp Books Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Chirp Books Phone Number
1 (617) 475-0782
Average Calls duration
2 minutes
Most Popular Chirp Books Email Address
support@chirpbooks.com
Issue Resolution Rate
Low (8% reported full resolution)
Chirp Books Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
View full overview ›
Chirp Books Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Chirp Books Phone Number | 1 (617) 475-0782 |
| Average Calls duration | 2 minutes |
| Most Popular Chirp Books Email Address | support@chirpbooks.com |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Chirp Books Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 72% phone, 28% email |
| Common Reasons for Contact | Account, activation/ cancellation and refund |
| Prepare before the call to Chirp Books |
Call Volume by Day
Contact Information
Chirp Books Website:
Chirp Books Help Center:
Corporate Office Address:
Pubmark Inc. d/b/a BookBub
One Broadway
Cambridge,
Massachusetts
02142
United States
Summary of Chirp Books Customer Service Calls
62
TOTAL
CALLS
CALLS
01:49
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chirp Books?
Account Question:
- “Can’t login to my account.”
- “Won’t take my password after several resets”
- “Reset password”
Refund Question:
- “Refund”
- “To get refund for a mistaken Order. I haven't heard a response yet”
- “Refund for charges on my account”
Activation/ Cancellation Question:
- “Activate”
- “Cancel an order”
- “Cancelled account in error”
Payments and Charges Question:
- “Never got my paid audible”
- “Billing issue”
- “I was charged 140.92 for a 18.00 book”
Request for Information Question:
- “84yoa need help pls prob w order better on phone”
- “How to access and delete archived books”
- “For months I have tried to get help but all I get is your form letter”
Product/ Service Question:
- “White screen only”
- “Cannot pull up library of my books., I just get a white screen”
- “Want to purchase a audiobook”
Return/ Replace Question:
- “No return email bought 25 gc a month ago”
- “Change an order”
Cards Question:
- “Bought a card and don’t need it”
- “Gift card”
Staff Question:
- “I don’t have service and I pay all ready”
Other Question:
- “Books missing from my library”
- “Chirp.book stops after a few minutes”
- “Missing book”
Compare Chirp Books Customer Service To
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Chirp Books