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Chilisleep is now Sleepme

Contact Chilisleep Customer Service

Chilisleep Phone Numbers and Emails

Toll-Free Number:

  • (877) 235-6271
Call customer service

Customer Service:

  • (714) 235-6831

Chilisleep Emails:

Customer Service
sleepcoursehelp@sleep.me
Send Message
Is this your business?
PissedConsumer Club

Contact Information

Corporate Office Address:

Sleepme Inc.
144 Talbert Pointe Dr
Mooresville, North Carolina 28117
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 8:00pm EST

More contact details

How Good is Chilisleep's Customer Service?

Haliegh Hdz
Haliegh Hdz
Feels Disappointed | Sep 20, 2023

Zero. It does not exist. Automated AI program.

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JAson G Uwz
JAson G Uwz
Feels Disappointed | Jul 14, 2023

I have sent 2 messages, called 3 times, and opened a service ticket. They were all sent between June 28th and July 13th. I have still not received any responses whatsoever, so my experience with Chilisleep has been absolutely awful and I would not recommend their Ooler system.

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Summary of Chilisleep Customer Service Calls

88 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chilisleep?

Product/ Service Question:

  • “Can't get dock connected”
  • “Problem with app”
  • “Need to purchase a water chamber for 2 person dock pro”

Request for Information Question:

  • “Help purchasing”
  • “Information”
  • “Support”

Account Question:

  • “Unit not pIring to new phone and doesnt recognize my account”
  • “Password issue”
  • “Code F1 cannot clear by suggested method. What else can be done to reset”

Return/ Replace Question:

  • “Return request”
  • “Replace hose on my Ooler system. Automated response with ticket number 5021. No follow up then received another automated response with ticket number 5233. Cannot reach a live person on phone And automated system is a hoax.”

Shipping and Delivery Question:

  • “Did not receive order”

Other Question:

  • “809310”
  • “Motor noise coming from my Chilipad”
  • “Issues”
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