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2.3

Over a month ago I submitted this problem to their website. Last Saturday I submitted it again. As I write this I still have not heard one single word from anyone associated with this restaurant. Very bad customer service.

To explain the issue that I had, my mother placed an order for carry out at the Deptford NJ location. This was a later in the evening order. First problem was the appetizer we ordered, the boneless wings, were hard as a rock (could probably break a window with them). As for the entrees, I ordered the Ribeye with cheese fries, medium rare, which they over-cooked. I was given a well done steak (inedible doneness level for a ribeye). My mother ordered the ribs, which she said were also cooked way too long and she also said they tasted very odd like they weren't fresh or were going bad. She couldn't eat them. I also could not eat the shoe leather that they called a steak. Instead of trying to use the rock hard boneless wings as makeshift rocks, we just tossed them along with pretty much everything else. Complete waste of like $50 bucks (just plugged what we ordered into their site cause I couldn't remember the exact amount the whole order came to with tax and such).

Just a completely forgettable experience, made worse by the fact that their guest relations department seems uninterested in reaching out to me regarding the issue. So add being ignored on top of all of this and you have someone who's unlikely to ever return to a chili's location anywhere. I used to frequent them quite often, a shame because they just lost a long time customer.

Reason of review: Ignored by customer service.

Monetary Loss: $50.

Chilis Cons: Wasting my money.

Location: Deptford Township, New Jersey

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Guest

Still no response from anyone at this company. If I don't get a response today then I'm going to file the issue with the BBB.

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