Contact Chicago Customer Service

Several department-specific emails are available to consult the company agents for different purposes. Users reaching out to the City Council committees can write to councilcommitteefoia@cityofchicago.org. For finance FOIA requests, email doffoia@cityofchicago.org. Those consulting the police board for reports and complaints can submit a request to cpbfoia@cityofchicago.org during Chicago hours. The company has also published the email, psafoiarequests@cityofchicago.org, to consult its Public Safety Administration department. Those with general queries and concerns can reach the customer service team at customersupport@cityofchicago.org. To contact the small business centre for questions and concerns, write to businesslicense@cityofchicago.org.

As the name suggests, the Chicago headquarters is in Chicago. The address is 121 N. LaSalle Street, Chicago, Illinois 60602, United States. Customers can visit this address for in-person assistance with complex and sensitive issues. Those who find it inconvenient to arrive in person can consider sending a letter to the Chicago address to ensure a safe relay of their concerns. However, that is only feasible if the matter is too complex to resolve online.

Chicago's hours are not limited to a specific time or day. Instead, their Customer Service Centre operates 24 hours a day, 7 days a week, 365 days a year. Residents seeking to report non-emergency issues, request city services, and obtain information about city programs and events can benefit from this service at any time. For convenience, those intending to visit the company offices must confirm the working hours for the relevant department beforehand.

The Chicago website features an online contact form for general inquiries and feedback. Users can complete it by providing their name, email address, organisation, subject of concern, and message. However, sensitive personal information, such as Social Security numbers or credit card details, must not be included when submitting the request, since that can be risky.