Customers seeking to resolve issues or inquiries regarding Amtrak services can call the toll-free Chicago Union Station phone number at (800) 872-7245. To report lost and found cases, consult the customer care team at (312) 322-4269. Those seeking assistance with ticket reservations, boarding, lost and found items, or travel-related questions concerning Metra can call (312) 322-6777. To connect with the agents at the CBRE Management office, please call or message (312) 655-2465 during working hours. This is recommended for general station questions, accessibility services, event information, leasing inquiries, and commercial inquiries.
Depending on your reason to consult, use one of the three official emails. To report lost and found cases to Chicago Union Station customer service, email chicagolostandfound@amtrak.com. Those inquiring about events for guest relations can contact the respective agent at events@chicagounionstation.com. Lastly, mediarelationschicago@amtrak.com is the official email address for media-related inquiries. Although there is no specific time to seek assistance via email, requests submitted during the Chicago Union Station hours are likely to be processed faster.
Consumers who wish to visit the company's headquarters for in-person assistance can use the following address: 255 South Canal Street, Chicago, Illinois 60606, United States, located near Chicago Union Station. However, an in–person consultation is only recommended when it is unsafe or difficult to resolve an issue online. In other cases, one may call or email the agent for quicker responses. Sending a letter is also an option for assistance if both the above methods seem unfeasible.
The Chicago Union Station operates seven days a week from 5:00 AM to 12:00 AM. However, the operational hours for certain departments, such as the Metropolitan Lounge and the Management Office, may vary slightly. Hence, when consulting the Chicago Union Station customer service in person, it is best to confirm that beforehand. You can either do so by calling the agent or accessing the details on the company's official website.
For online assistance, visit the Chicago Union Station website and click Contact on the homepage. This will direct you to the contact details for the company's various departments, including their contact numbers, email addresses, and location information for some. Customers can use the most suitable option among these to reach the agents during the mentioned hours. After receiving their request, the support team will provide the best possible solution to their problem in an efficient manner.
