Chicago Transit Authority Phone Numbers and Emails

Toll-Free Number:

  • (888) 968-7282
Send Message

Customer Service:

  • (312) 681-2809
    Access to the Public Records
  • (888) 282-8891
    Hearing Impaired
  • (312) 836-7000
    RTA Travel Information Center
  • (312) 681-4005
    Transit Benefit Fare Program
  • (312) 681-4128
    U-Pass Program
  • (877) 669-8368
    Ventra customer service

Business Customer Service:

  • (312) 681-3527
    License to Use CTA's logo
  • (312) 228-3312
    Parking Rent

Complaints/ Feedback:

  • (312) 681-2610


  • (312) 681-5022
    Office of the Board Secretary

Jobs/ Career:

  • (312) 441-9694
    Retirement Plan
  • (866) 441-9694
    Retirement Plan
  • (312) 681-2293
    Second Chance Program


  • (312) 681-3173


  • (312) 681-3090
    Press Inquiries
  • (312) 629-1680

Chicago Transit Authority Emails:

Business Customer Service
Construction near CTA, Construction near CTA, License to Use CTA's logo, Parking Rent
Complaints/ Feedback
Customer Service
Transit Benefit Fare Program, U-Pass Program
General Info
Office of the Board Secretary
Jobs/ Career
Employment of the Disabled, Equal Employment Opportunity Unit, Pension
Press Inquiries
Technical Support
Is this your business?
More phone numbers and emails Less phone numbers and emails

Chicago Transit Authority Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Chicago Transit Authority is 8889687282. 88% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Tuesday.

How to Contact Chicago Transit Authority Customer Service?

Most Popular Number:

(888) 968-7282

Chicago Transit Authority offers a variety of contact numbers to ensure easy access to its customer services for different customer needs. Customers requiring public records access dial the CTA number 1-312-681-2809. Similarly, customers with hearing impairments can call 1-888-282-8891. If you need to contact the CTA customer service team at the RTA Travel Information Center, dial 1-312-836-7000. CTA also features a service hotline for switchboards that you can connect to by dialing the CTA phone number, 1-888-968-7282. Additionally, if you are a business customer and need to contact the CTA for information about a license to use CTA's logo, dial the CTA headquarters phone number, 1-312-681-3257. For parking rent information, the CTA customer service team can be reached at 1-312-228-3312.

Should you be required to visit the CTA corporate office, you must keep a tab of their correct address. Located at 567 W. Lake St., Chicago, Illinois 60661, United States, this CTA main office address oversees the company's major decisions, executive meetings, and everything strategic. Additionally, you need to send them mail or correspondence. In that case, it is essential to note that the mailing address differs slightly from the CTA main office, CTA Ventra Military Pass Program PO Box 8291, Chicago, IL 60680.

If you ever find yourself stuck with a question, CTA customer service hours are widespread around the clock to help its customers with the right solution. Irrespective of the time, the CTA customer service team is only a call away. Customers can contact the CTA customer service team via phone at any time of the day. Chicago Transit Authority offers plenty of CTA phone numbers for customers to get in touch with their team and receive help. However, customers can also send direct correspondence to the CTA main office and receive assistance, which is a prolonged process.

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Contact Information

Chicago Transit Authority Website:

Chicago Transit Authority Help Center:

Corporate Office Address:

Chicago Transit Authority
567 W. Lake St.
Chicago, Illinois 60661
United States

Other Info (opening hours):

Additional Mailing Address:
CTA Ventra Military Pass Program
PO Box 8291
Chicago, IL 60680

More contact details


+1 (312) 681-5035

Chicago Transit Authority Rating Based on 2 Reviews

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Summary of Chicago Transit Authority Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chicago Transit Authority?

Product/ Service Question:

  • “Busted my head on the cta 79th bus 5/15/23 went to the hospital have all the paperwork did the bus driver file a incident report if not i have her badge number called the ambulance myself”

Other Question:

  • “Dirty buses with garbage”
  • “Complaint about 79th Red Line Station”
  • “I would like to talk to a live person.”

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