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Contact Chicago Sun Times Customer Service

Chicago Sun Times Phone Numbers and Emails

Toll-Free Number:

  • (888) 848-4637
Call customer service
Send Message

Customer Service:

  • (312) 321-3000

General Info:

  • (312) 321-2345
    Classified Department

Sales/ Reservations:

  • (312) 321-2200

Chicago Sun Times Emails:

Customer Service
Classified Department, Newsroom
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Breaking News, Press Inquiries
cstfeedback@suntimes.com
Is this your business?

How to Contact Chicago Sun Times?

Most Popular Number:

(888) 848-4637
Total calls: 14 Issue resolved: 1 Last call: Mar 28, 2025
author avatar
PissedConsumer Reporter

Clients consulting the company agents for general issues and inquiries can call or message the toll-free number. This helpline is 1-888-848-4637. For information or help from Chicago Sun Times customer service, dial 1-312-321-3000 between business hours. The company has also published the helpline, 1-312-321-2200, to contact the sales team for questions about advertising. Clients reaching out to the company's classified department can call the Chicago Sun Times phone number 1-312-321-2345 for quick assistance.

There are several emails available to reach out for different purposes. To consult the Chicago Sun Times headquarters for customer service, write to customerservice@suntimes.com between operational hours. Clients with legal and copyright infringement inquiries can use copyrightagent@suntimes.com to submit their requests to the relevant agent. The Chicago Sun Times contact email legaldept@suntimes.com is for privacy inquiries. For media and advertising inquiries, advertising@suntimes.com is the email address. Users seeking to relay their feedback about the company services can email cstfeedback@suntimes.com between business hours. To contact the company's classified department, write to classifiedinfo@suntimes.com. Customers intending to share their ideas for a story or feedback on journalism can contact the Chicago Sun Times office at tips@suntimes.com. That would help them reach the reporters and editors directly. To send press releases to the newsroom editors, use metro@suntimes.com. The Chicago Sun Times email wire@suntimes.com is available for event advisory and breaking news.

Clients unable to receive solutions to their problems online can consult the Chicago Sun Times corporate office in person for better assistance. The address is Chicago Sun-Times Media, Inc., 848 E Grand Ave, Chicago, Illinois 60611, United States. Customers can also visit and meet the expert at another Chicago Sun Times address. It is 30 N Racine Ave, Chicago, IL 60607, for better assistance with their issues and complaints. Consulting the company offices is best for matters that are too complex to resolve online. However, it can be time-consuming and is not feasible if the issue is instantenous.

The company agents are available to assist individuals seven days a week. Chicago Sun Times' customer service hours on weekdays start at 7:00 AM and end at 3:00 PM. To contact the business representatives on Saturday, call between 7:00 AM and 12:00 PM. Email responses can also be expected during these hours. Users reaching out on Sunday can do so between 8:00 AM and 12:00 PM. If an issue arises outside working hours, relay it via the Chicago Sun Times email to the relevant department and expect a response during operational hours.

Chicago Sun Times Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    76% phone 24% email
  • The best phone number to call Chicago Sun Times is 8888484637. 56% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Tuesday and Monday. The average call time is 4 minutes.

  • Be prepared for the call as Chicago Sun Times may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Chicago Sun Times Website:

Chicago Sun Times Help Center:

Corporate Office Address:

Chicago Sun-Times Media, Inc.
848 E Grand Ave
Chicago, Illinois 60611
United States

Other Info (opening hours):

Other Location:

30 N Racine Ave

Chicago, IL 60607

More contact details

Chicago Sun Times Rating Based on 3 Reviews

Rating details

1.7
more details
Exchange, Refund and Cancellation Policy
Style and Design
Diversity of Products or Services
Value for money

Rating stats

Rating trend

Summary of Chicago Sun Times Customer Service Calls

25 TOTAL
CALLS
03:51 AVG CALL
DURATION
36% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chicago Sun Times?

Shipping and Delivery Question:

  • “I didn't get my newspaper today.”
  • “No paper delivery”
  • “No paper delivered”

Account Question:

  • “Restart my existing subscription”

Activation/ Cancellation Question:

  • “Cancel my subscription”

Request for Information Question:

  • “How do I get copy of articke?”

Staff Question:

  • “My Auntie Ellen 102, died on August 4th, 2023, Services is Saturday, August 12th.”

Return/ Replace Question:

  • “Change of address”

Other Question:

  • “Putting my paper on hold for one week”
  • “Missed paper”

Compare Chicago Sun Times Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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