Contact Chicago Sun Times Customer Service
How to Reach a Person at Chicago Sun Times
Verified Contact Information
Toll-Free Number:
-
1-888-848-4637
Customer Service:
-
1-312-321-3000
General Info:
-
1-312-321-2345Classified Department
Sales/ Reservations:
-
1-312-321-2200
Chicago Sun Times Emails:
Customer Service
Classified Department, Newsroom
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Advertising Inquiries, Breaking News, Press Inquiries
Chicago Sun Times Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Chicago Sun Times Phone Number
1 (888) 848-4637
Average Hold Time
00:00:37
Average Calls duration
5 minutes
Most Popular Chicago Sun Times Email Address
cstfeedback@suntimes.com
Chicago Sun Times Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (31% reported full resolution)
Call Volume by Day
View full overview ›
Chicago Sun Times Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Chicago Sun Times Phone Number | 1 (888) 848-4637 |
| Average Hold Time | 00:00:37 |
| Average Calls duration | 5 minutes |
| Most Popular Chicago Sun Times Email Address | cstfeedback@suntimes.com |
| Chicago Sun Times Live Agent Availability | 17% of callers successfully reach a real person |
| Issue Resolution Rate | Low (31% reported full resolution) |
| Chicago Sun Times Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 79% phone, 21% email |
| Common Reasons for Contact | Account, activation/ cancellation, shipping and delivery |
| Prepare before the call to Chicago Sun Times | First and last name |
Call Volume by Day
Contact Information
Chicago Sun Times Website:
Chicago Sun Times Help Center:
Corporate Office Address:
Chicago Sun-Times Media, Inc.
848 E Grand Ave
Chicago,
Illinois
60611
United States
Other Info (opening hours):
Other Location:
30 N Racine Ave
Chicago, IL 60607
Summary of Chicago Sun Times Customer Service Calls
38
TOTAL
CALLS
CALLS
05:03
AVG CALL
DURATION
DURATION
31%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chicago Sun Times?
Shipping and Delivery Question:
- “Did not receive my home delivery paper today”
- “Missed delivers”
- “I WANT TO CONTINUE HOME DELIVERY”
Account Question:
- “Subscription”
- “Restart my existing subscription”
Return/ Replace Question:
- “Shirley Chisholm ran for President before Jesse Jackson, your article about Jesse’s death says “he was the first viable Black candidate” that is incorrect”
- “Change of address”
Activation/ Cancellation Question:
- “Want to subscribe for the daily newspaper”
- “Cancel my subscription”
Request for Information Question:
- “How do I get copy of articke?”
Staff Question:
- “My Auntie Ellen 102, died on August 4th, 2023, Services is Saturday, August 12th.”
Other Question:
- “Shirley Chisholm ran for president before Jesse Jackson, don't erase her legacy”
- “Missing paper”
- “Third day in row no paper”
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Chicago Sun Times