I went to the Cherry Hill Kia dealership to purchase a second vehicle. They didn't have what I wanted so I went home. The next day I got a call from a service manager, Jordan.
Stated they just got a trade-in. A 2010 Kia Sportage. I went in to see the vehicle. It was in one of the service bays undergoing a maintenance check, I was informed by Robert Sheared. The vehicle was brought out for a visible check on the entire vehicle. The vehicle was filthy, inside and out.
They had the vehicle detailed, I dropped it off. They brought the vehicle to my home.
My fiance went down to get the keys. The outside of the vehicle looked very nice.
However, the interior was never cleaned.
I tried to hand clean as best I could. But its too filthy and areas I cannot get clean.
I called Mr. Sheared to inform him of this. He responded saying the vehicle was
detailed cleaned. I asked, " if the interior was cleaned". He responded by telling me
my fiance checked the vehicle upon return. Which isn't true. My fiance only went down
and got the key for me because I was sleeping, at the time.
I have attached pictures to show the filthe. You can see the areas. This vehicle wasn't
detail cleaned inside.
I was told by Robert Sheared that I would have to pay the cost of the interior cleaning.
I am presently trying to contact the Car Wash I normally use for my 2011 Kia. However, due to the weather, they haven't been open.
I make a very good income; I don't need to do this if I was wrong. I would just get it cleaned. The dealership gave me a very dirty vehicle. I know I shouldn't have accepted the vehicle at the time in the condition it was in. Now I have to deal with this.
I can be reached through my email: firstname.lastname@example.org
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- Kia Sportage
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