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For three months I have had a issue with first Virginia customer service. first I spoke with a lady and we sent up auto pay.

Well that didn't happen cause I received a call from a man on my job, about late payment and I explained the arrangement with him, so hw and I set up a payment plan. Before I knew it another payment was taken before I could come pay. Well on January 5th Ms Karen called my job I called her back, still thinking I had a plan in place so she said I was 2 days late, ok I get payed Thursday and ill come in and pay. I checked my account this morning the 7 th and they already took over 200.00 dollars.

I called 296-**** to speak with Karen and the women that took my call was so nasty and rude, then put a person Shannon on the phone that was suppose to be a maneger. I guess I m crazy are something to think that I was doing right then to have corporate Customer service be so nasty and rude. Why can't communication between the store and corporate get it togather. The lady also say that I was calling a store and the phone rolls over to them.

Ok this number 296**** was the number Karen told me to call her on. so what is going on.

Iam so disappointed in this company, get overs. false perception of people.

Reason of review: Problems with payment.

Checksmart Cons: Very poor customer service.

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There trying to do that to me today I took out a loan of 344.00 2 months ago in which I would pay 45.00 dollars every bi week.I been paying 3 times already now there calling me from different numbers saying I'm late on a payment in bulk .I told them I never was told about that the lady never said anything when I was there I will never do any loan with them again.

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