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Charter cable customer service is absolutely terrible. Over the last 4-5 years that we had Charter we have experienced several nightmares. First a tree fell across the street and brought down the power and cable lines. Charter connected the service by laying a cable in my front yard in the grass and it took me about 14 calls and several personal visits to their office over nearly a year to get them out to hang the cable.

Second our internet service never worked properly. A tech came out and ran a new cable from the house to the pole and it worked better for a while. After a year, the cable is still laying in our yard.

Third, about 8 months ago they called to ask if I wanted to upgrade to a digital package with a six month "trial rate" lower rate than we already had, so I accepted. They told me the tech would be out a few days later and we arranged a time. He never showed at the stated time and they never called to confirm or check it out. Since I was getting a better rate, I blew it off for six months until the "trial rate" was over.

Forth, and the best. At the same time our internet was still not getting good reception so I called on 11-03-08 to cancel both the digital package that I never received mentioned above and our internet service. I was told that I could not cancel my internet because I had an "outstanding balance" ($171.21) and that they "would cancel my internet once it had been paid". I immediately paid it and the 171.21 payment cleared my bank 4 days later. Guess what, my December statement STILL HAD BOTH SERVICES, NEITHER HAD BEEN CANCELED. When I called to question this and get it resolved the customer service person "Anthony" advised that when my outstanding balance was paid "I was supposed to have called them back to tell them back to remind them that I still wanted my internet service canceled". When I told him that no one had told me I had to "call back after my payment had cleared" and asked why I had to call them back he said that they couldnt cancel my service "without my authorization". I said "WHAT"?!!! I just told them 4 days before the payment cleared that I wanted it canceled did they have record of that? He said yes, but I was still supposed to call and tell them that "that was the way their system was set up". I told him its not my problem the way their system is set up. I lived up to my end of the agreement. I went through TWO supervisors, "Diana" and "Charline" and they all sounded like robots telling me the same thing and even adding that they would not cancel it now, nearly 2 months later because I had another "outstanding balance" ($105.65) which included the 2 services that I asked them to cancel nearly two months ago! In other words, they are now charging me money for 2 services that I have already asked them to cancel nearly two months ago and no longer use (I have had ATT internet since October) and one I never had, and STILL will not cancel because they want payment for those 2 services which I told them that I did not want nearly 2 months ago! It was absolutely incredible display of customer diservice and I feel may have even breached a few laws. I Am looking into it. I felt like I was talking to people from another planet. I have never heard of someone not being able to cancel their service anytime they wanted without a contract. I was so upset I told them to cancel my cable TV also and did not ever want to do business with them again. I immediately hung up and called Direct TV.

Charter Communications has had a multitude of consumer complaints filed with the BBB and is rumored to be filing chapter 11 bankrupsy (who would have thought with their questionable business practices). Look it up and see for yourself.

Bottm line....DO NOT DO BUSINESS WITH CHARTER COMMUNICATIONS, YOU WILL LIVE TO REGRET IT!

Location: Houston, Texas

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Guest

My 1-year special rate service package is almost over and I just tried to cancel my service twice in the last 3 days. Today I still have my internet.

What did Charter Cable reps take their training from AOL because they too are known for not cancel a customers service when requested!

:(

Today I am going do to the cable off to cancel my service in person, return their modem and get the cancelation in writing. I will then be happy 30 days from not to sign back up with the "new subscriber" rate because they feel they need to rob their current customers and double the monthly bills all the time.

Guest

Charter SUUUUUUUUCKS!! :(

Guest

My address changed, I wanted to continue with Charter service, but they are incapable to serve the area literally less than 3 miles from my old address. This leave me of no option to cancel, but Charter will not Allow me to cancel even though I am no longer using their service.

They continue to charge you. DO NOT USE CHARTER!!!!!!

Guest

After cancellling phone service, and not having service for at least one month, I contacted them to see why I was still being charged. They denied us cancellling, and it had been reconnected.

Before that, they took a payment from me they said had been credited to another account but didn't know who. They would not try to find it claiming they had no way to track what they had done. My bank had to go after them for the money.

No that I have direct t.v., they want to continue to bill me? How is any of this legal?

Guest

Our neighbor's house was hit by lightening...all the Charter lines were damaged and one cable line runs next to our well, and across the electric to our well pump...of course the well pump blew. Then we did not have working internet since July....Charter just put their big ugly temporary line across my yard and will not remove the cable next to my well...they suck and sadly looks like another case for government rules and regulations...because big business will not play by the rules! :(

Guest

My Charter cable has not been working for over three weeks and all I get out of them is "there is a service outage in your area." However, as the weeks drag on I am still regularly getting my monthly bill.No "outage" there. I will probably have to go through the cancelling service service ordeal with them.

Guest

CHARTER INTERNET

Hi my is VERONICA MORALES I LIKE TO CANCEL charter internet service please

Because is not working for about 2 3 week please cancel I pay for nothing this is my

ADRESS

6400 PEGGY DR

FORT WORTH TX 76133

Security Code:0206

Account : 8246 10 *** *968866

IF YOU HAVE ANY QUESTIONS PLEASE CALL @ 682-554-**** EMAIL

Veronicamorales33@***.com On the bill Phone ## 662-554-****

LAST NAME ON BILL IS BORALES THANKS

Guest

Don't ever do direct deposit/withdrawal with Charter communications. Charter will NEVER cancel your account.

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