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Contact Charlottes Web Customer Service

How to Reach a Person at Charlottes Web

Verified Contact Information

Toll-Free Number:

  • 1-855-790-8169
Call Now
Send Message

Customer Service:

  • 1-719-419-8169

Business Customer Service:

dropshipping@charlottesweb.com
Dropshipping Program

Business Sales:

leads@charlottesweb.com

Customer Service:

info@charlottesweb.com

Jobs/ Career:

contact_hr@charlottesweb.com

Media:

affiliate@charlottesweb.com
Affiliates

Charlottes Web Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Charlottes Web Phone Number
1 (855) 790-8169
Average Hold Time
00:00:52
Average Calls duration
1 minute
Most Popular Charlottes Web Email Address
info@charlottesweb.com
Charlottes Web Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview
PissedConsumer Club

Contact Information

Charlottes Web Website:

Charlottes Web Help Center:

Corporate Office Address:

Charlotte’s Web, Inc.
1801 California St. Suite 4800
Denver, Colorado 80202
United States

Other Info (opening hours):

Hours

Monday-Thusday 9am-5pm

Friday 9am-3pm

Location

Legal Department, 2425 55th Street, Suite 200, Boulder, CO 80301

More contact details

Summary of Charlottes Web Customer Service Calls

115 TOTAL
CALLS
01:29 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Charlottes Web?

Request for Information Question:

  • “Need to speak with someone before I order”
  • “Need to ask a question please and thank you”
  • “Place order”

Account Question:

  • “I have a subscription for the sleep gummies and the last container that I opened seems to be covered in what appears to be granulated sugar. None of my other gummies had this”
  • “I placed my order before I became member and want rewards points”
  • “To place a order. And see what happened to my account”

Shipping and Delivery Question:

  • “Where is my gummies, subscription it's supposed to be once a month”
  • “Delivered”
  • “Order delay”

Product/ Service Question:

  • “Products”
  • “To order products I have questions about”
  • “To buy product”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Want to cancel existing order”
  • “Reactivate”

Return/ Replace Question:

  • “Return”
  • “I tried to make changes to my subscription but it didn’t allow me”
  • “Need to change shipping address on order I placed 5 minutes ago”

Payments and Charges Question:

  • “Mu payment cant be completed”
  • “Billing questions”

Cards Question:

  • “My mom's card isn't working”
  • “They sent $23 jar of hemp gummies instead of the $237 bottle of CBD oil. My credit card was charged t$237 and the shipping label is for cbd oil”

Website/ Application Question:

  • “Web site wouldn't accept explanation date on my credit card when I tried to place order”

Other Question:

  • “I want to lower my order to one item monthly”
  • “Didn’t receive order”
  • “Didn’t receive order.”

Compare Charlottes Web Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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