Contact Charlottes Web Customer Service
How to Reach a Person at Charlottes Web
Verified Contact Information
Toll-Free Number:
-
1-855-790-8169
Customer Service:
-
1-719-419-8169
Business Customer Service:
dropshipping@charlottesweb.com
Dropshipping Program
Business Sales:
leads@charlottesweb.com
Customer Service:
info@charlottesweb.com
Jobs/ Career:
Media:
Charlottes Web Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Charlottes Web Phone Number
1 (855) 790-8169
Average Hold Time
00:00:52
Average Calls duration
1 minute
Most Popular Charlottes Web Email Address
info@charlottesweb.com
Charlottes Web Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Charlottes Web Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Charlottes Web Phone Number | 1 (855) 790-8169 |
| Average Hold Time | 00:00:52 |
| Average Calls duration | 1 minute |
| Most Popular Charlottes Web Email Address | info@charlottesweb.com |
| Charlottes Web Live Agent Availability | 8% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Charlottes Web Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 93% phone, 7% email |
| Common Reasons for Contact | Request for information, account, shipping and delivery |
| Customer Effort Score | Low Effort |
| Prepare before the call to Charlottes Web | First and last name, email or phone number |
Contact Information
Charlottes Web Website:
Charlottes Web Help Center:
Corporate Office Address:
Charlotte’s Web, Inc.
1801 California St. Suite 4800
Denver,
Colorado
80202
United States
Other Info (opening hours):
Hours
Monday-Thusday 9am-5pm
Friday 9am-3pm
Location
Legal Department, 2425 55th Street, Suite 200, Boulder, CO 80301
Summary of Charlottes Web Customer Service Calls
115
TOTAL
CALLS
CALLS
01:29
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Charlottes Web?
Request for Information Question:
- “Need to speak with someone before I order”
- “Need to ask a question please and thank you”
- “Place order”
Account Question:
- “I have a subscription for the sleep gummies and the last container that I opened seems to be covered in what appears to be granulated sugar. None of my other gummies had this”
- “I placed my order before I became member and want rewards points”
- “To place a order. And see what happened to my account”
Shipping and Delivery Question:
- “Where is my gummies, subscription it's supposed to be once a month”
- “Delivered”
- “Order delay”
Product/ Service Question:
- “Products”
- “To order products I have questions about”
- “To buy product”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Want to cancel existing order”
- “Reactivate”
Return/ Replace Question:
- “Return”
- “I tried to make changes to my subscription but it didn’t allow me”
- “Need to change shipping address on order I placed 5 minutes ago”
Payments and Charges Question:
- “Mu payment cant be completed”
- “Billing questions”
Cards Question:
- “My mom's card isn't working”
- “They sent $23 jar of hemp gummies instead of the $237 bottle of CBD oil. My credit card was charged t$237 and the shipping label is for cbd oil”
Website/ Application Question:
- “Web site wouldn't accept explanation date on my credit card when I tried to place order”
Other Question:
- “I want to lower my order to one item monthly”
- “Didn’t receive order”
- “Didn’t receive order.”
Compare Charlottes Web Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Charlottes Web