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Contact ChargePoint Customer Service

How to Reach a Person at ChargePoint

Verified Contact Information

Toll-Free Number:

  • 1-866-480-2936
    USA and Canada
Call Now
Send Message

Customer Service:

  • 1-864-202-6692
    Office in Greenville, SC, USA
  • 1-877-850-4562
    USA and Canada
  • 1-888-758-4389
    USA and Canada
  • +4 364 522 1200
    Austria
  • +3 120 888 6342
    The Netherlands
  • +44 203 219 6525
    UK
  • +44 203 790 8697
    UK

Headquarters:

  • 1-408-841-4500

Accessibility:

accessibility@chargepoint.com

Customer Service:

infosec@chargepoint.com
Security Issues
support@chargepoint.com

General Info:

info@chargepoint.com

Investors/ Franchising:

investors@chargepoint.com

Jobs/ Career:

recruiting@chargepoint.com

Legal:

privacy.eu@chargepoint.com
Europe Privacy Inquiries
privacy@chargepoint.com
Privacy Inquiries

Media:

media@chargepoint.com

ChargePoint Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ChargePoint Phone Number
1 (866) 480-2936
Average Hold Time
00:03:53
Average Calls duration
6 minutes
Most Popular ChargePoint Email Address
info@chargepoint.com
ChargePoint Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact ChargePoint Customer Service?

Toll-free customer service Chargepoint Phone Number: (866) 480-2936, designed to assist customers with questions or support. Operating on Pacific Standard Time (PST), adjusting hours for different time zones.
For US and Canada customers, specific support numbers: EV drivers and ChargePoint account assistance - 1-888-758-4389, available 24/7. Station owners, installers, and partners - 1-877-850-4562, open 24/7, English only Mon-Fri 07:00 - 21:00 ET.
For Austria customers: EV driver and ChargePoint account assistance - +43 (800) 006883, available 24/7/365. Chargepoint Contact Support for station owners, installers, and partners - +43 (800) 802253, Mon – Fri 08:00 – 18:00 CET.

For communication with ChargePoint customer service, utilize the email address info@chargepoint.com. This email is the conduit for addressing inquiries or issues related to their services. To enhance the efficiency of issue resolution, it is crucial to furnish the customer service team with comprehensive details.
When reporting your concern, remember to share account specifics, outline the issue with precision, and attach pertinent error messages or screenshots. Keep in mind that Chargepoint Support Email response times differ, so exercise patience as it may take some time for a comprehensive resolution.

Find the ChargePoint headquarters at 2 Waterside Drive, Arlington Business Park, Theale, Reading, England RG7 4SW, United Kingdom. This serves as the primary hub for the company's executive and administrative operations.
Should the need arise to dispatch physical mail or documents to ChargePoint, employ this address. However, it's crucial to recognize that for most customer service matters, the more expeditious and efficient channels are the phone or Chargepoint Support Email options. These methods are specifically tailored to swiftly and effectively address customer service inquiries and issues.

PissedConsumer Club

Contact Information

ChargePoint Website:

ChargePoint Help Center:

Corporate Office Address:

ChargePoint, Inc.
240 E. Hacienda Ave.
Campbell, California 95008
United States

Other Info (opening hours):

Other Location:

ChargePoint Network (Netherlands) B.V.

Hoogoorddreef 56E

1101BE Amsterdam

The Netherlands

More contact details

How Customers Rate ChargePoint Support?

4.0 / 5
Good

Based on 53 calls to ChargePoint customer support through PissedConsumer.com and 1 survey response.

Total Calls
53
Avg Call Duration
06:15
Issues Resolved
17%

Why Customers Call ChargePoint?

Top Reasons of Customers Calls

  • Payments and Charges 44%
  • Customer Inquiries & Issues 15%
  • Product/ Service 10%
  • Account 8%
  • Return/ Replace 5%
  • Website/ Application 5%
  • Request for Information 5%
  • Shipping and Delivery 3%
  • Staff 3%
  • Cards 3%

Payments and Charges

44%
  • "Over charge"
  • "Unable to charge"
  • "Disputes"

Customer Inquiries & Issues

15%
  • "Pricing"
  • "Inquiring"
  • "Customer termination"

Product/ Service

10%
  • "Cannot connect at ChargePoint charger"
  • "You sre blocking my ip address and I can't operate my home charger."
  • "Tags not working."

Account

8%
  • "Account"
  • "blocked IP address"
  • "Hacked debit card"

Return/ Replace

5%
  • "need to return my charger"

Website/ Application

5%
  • "can't use app on phone"
  • "Installation of conduit"

Request for Information

5%
  • "Want cto talk to a person ref; Purchasing home charge station and installing questions"
  • "Need to update credit card"

Shipping and Delivery

3%
  • "Wrong breaker size entered when setting up home flex charger"

Staff

3%
  • "I am the fire training officer at the fire department in Perry, Michigan. And I want to incorporate emergency shut off procedures and training to my staff if a vehicle was to catch on fire while it's being charged or if there was An accident"

Cards

3%
  • "Need a card"

Compare ChargePoint Customer Service To

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