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Chapters is now Indigo Books and Music

Contact Chapters Customer Service

How to Reach a Person at Chapters

Verified Contact Information

Toll-Free Number:

  • 1-833-463-4461
Call customer service
Send Message

Chapters Emails:

Customer Service
Diversity and Inclusion, Financial and Investor Inquiries, For General Merchandise new vendor enquiries, Indigo EDI support, Rewards
Legal
Privacy Inquiries

Chapters Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Chapters Phone Number
1 (833) 463-4461
Average Calls duration
15 seconds
Most Popular Chapters Email Address
privacy@indigo.ca
Issue Resolution Rate
Medium (67% reported full resolution)
Contact Method Distribution
32% phone, 68% email
Common Reasons for Contact
Activation/ cancellation, product/ service, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

Chapters
620 King St. W. Suite 400
Toronto, Ontario ON M5V 1M6
Canada

Summary of Chapters Customer Service Calls

10 TOTAL
CALLS
00:15 AVG CALL
DURATION
67% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chapters?

Product/ Service Question:

  • “Complaint”

Activation/ Cancellation Question:

  • “Cancel plum membership”

Payments and Charges Question:

  • “Pay bill”

Return/ Replace Question:

  • “I want to exchange the French copy I received for the English one”

Shipping and Delivery Question:

  • “Missing items”

Other Question:

  • “Online order”

About

Summary

Chapters history dates back in 1940 when The Coles opened the doors of their very first store in Canada. Nowadays, Chapters is a part of a leading group of companies including such popular brands as The Book Company, Coles, Indigospirit, Indigo as well as SmithBooks. Chapters and India has multiple products under the following categories: books, home, kids, toys, and consumer electronics. At Chapters, customers can purchase both electronic and physical gift cards on a number of occasions: weddings, father’s day, birthday, Thank you as well as newborn etc.

Chapters reviews and complaints

Chapters is ranked 450 out of 6846 in Periodicals & Publishing category

Frequently Asked Questions

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