Contact Chapters Customer Service
How to Reach a Person at Chapters
Toll-Free Number:
-
1-833-463-4461
Chapters Emails:
Chapters Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Chapters Phone Number | 1 (833) 463-4461 |
| Average Calls duration | 15 seconds |
| Most Popular Chapters Email Address | privacy@indigo.ca |
| Issue Resolution Rate | Medium (67% reported full resolution) |
| Contact Method Distribution | 32% phone, 68% email |
| Common Reasons for Contact | Activation/ cancellation, product/ service, payments and charges |
Contact Information
Corporate Office Address:
Summary of Chapters Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chapters?
Product/ Service Question:
- “Complaint”
Activation/ Cancellation Question:
- “Cancel plum membership”
Payments and Charges Question:
- “Pay bill”
Return/ Replace Question:
- “I want to exchange the French copy I received for the English one”
Shipping and Delivery Question:
- “Missing items”
Other Question:
- “Online order”
About
Chapters history dates back in 1940 when The Coles opened the doors of their very first store in Canada. Nowadays, Chapters is a part of a leading group of companies including such popular brands as The Book Company, Coles, Indigospirit, Indigo as well as SmithBooks. Chapters and India has multiple products under the following categories: books, home, kids, toys, and consumer electronics. At Chapters, customers can purchase both electronic and physical gift cards on a number of occasions: weddings, father’s day, birthday, Thank you as well as newborn etc.
Chapters is ranked 450 out of 6846 in Periodicals & Publishing category