Contact Chapters Customer Service
Chapters Phone Numbers and Emails
Toll-Free Number:
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(833) 463-4461
Chapters Emails:
Chapters Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact Chapters is privacy@indigo.ca. 50% of customers use this email address to address their issues and concerns.
The best phone number to call Chapters is 8334634461.
The longest wait times are on Wednesday, while the shortest are on Monday. The average call time is 15 seconds.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by email.
The best email to contact Chapters is privacy@indigo.ca. 50% of customers use this email address to address their issues and concerns.
The best phone number to call Chapters is 8334634461.
The longest wait times are on Wednesday, while the shortest are on Monday. The average call time is 15 seconds.
People call Chapters mainly because of activation/ cancellation, product/ service, payments and charges.
67% of the consumers who called the company’s customer support stated that their issues were resolved.
Contact Information
Corporate Office Address:
Summary of Chapters Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chapters?
Product/ Service Question:
- “Complaint”
Activation/ Cancellation Question:
- “Cancel plum membership”
Payments and Charges Question:
- “Pay bill”
Return/ Replace Question:
- “I want to exchange the French copy I received for the English one”
Shipping and Delivery Question:
- “Missing items”
Other Question:
- “Online order”
About
Chapters history dates back in 1940 when The Coles opened the doors of their very first store in Canada. Nowadays, Chapters is a part of a leading group of companies including such popular brands as The Book Company, Coles, Indigospirit, Indigo as well as SmithBooks. Chapters and India has multiple products under the following categories: books, home, kids, toys, and consumer electronics. At Chapters, customers can purchase both electronic and physical gift cards on a number of occasions: weddings, father’s day, birthday, Thank you as well as newborn etc.
Chapters is ranked 452 out of 5781 in Periodicals & Publishing category