Saint Ives, England
Featured on Instagram Not resolved

My husband bought me a 100mls of Coco mademoiselle which I had only used once, as I took it out of my bedroom cupboard, I dropped it which of course, is my responsibility, but it was two feet onto a soft carpet, the whole bottom sliced off in one piece and all the full bottle emptied out.I wrote four times times to Chanel but "they could not help at this Time" I even wrote to the CEO with no response.

I felt that the quality of the glass would be at fault as this should not have happened, therefore Chanel should have taken some responsibility.

Review about: Chanel Coco Mademoiselle Perfume.

I didn't like: Lack of solution, Customer service, Non-empathetic.

Review #894582 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / $96
Preferred solution Let the company propose a solution

Had an Experience with Chanel?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Brussels, Brussels, Belgium #1203659

no one ever answers the phone in Bond street

Brussels, Brussels, Belgium #1203657

bad service in bond street they forgot tontake the alarm out of my bag Great!

Irving, Texas, United States #1202255

Are you black?

San Antonio, Texas, United States #1198993 can still break on a soft surface.It is not their problem and you just want someone to blame other than yourself.

Their glass is not at fault.You are effin nuts!

to Anonymous #1200372

I think you are the ignorant person with no class by the sound of it. Don't bother to reply as I don't read comments from classless people as yourself.

to Anonymous Sanford, Maine, United States #1200409

GLASS is fragile dont drop

Bellevue, Nebraska, United States #1194984

You dropped a glass perfume container and want them to pay for it?

You are nuts.

What a silly idea blaming them is. How f-ing ignorant.

to Anonymous #1196559

No I'm not ignorant, what I want is for them to acknowledge there was some fault with their glass product as falling onto a soft carpet should not have resulted in one whole piece sheering off!!

You May Also Like