Champs Sports - Customer Care Review
I have never shopped at this store before so I thought I would look around. I found a pair of shoes I really liked but they didn't have my size in stock.
I asked if I could order them and them shipped to my home, they said no problem. I was very specific about if they didn't fit or was not satisfied I could bring them back for a refund. They said no problem !!
Well, I received them, didn't like the way they fit and tried to return them the next day. They said sorry they are used.
I said no way, I just got yesterday, here is the packing slip and reciept. They said you will have to call customer service and file a complaint. I have been doing that for 2 days, all you get is a recording that they will return your call. Guess what, they don't call you back!
My credit card company has refunded my money already but that's not point here. I believe the employees are told to say this, no refunds !! The customer service is totally worthless ! They do not stand behind there company policy !
I will never shop there again !
I'm 60 years old and handicapped it's hard enough to get around to begin with. You are much better off going to a big box store where you would get better customer service in case you have a problem.
Reason of review: Return, Exchange or Cancellation Policy.
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