Contact Chaco Customer Service

If you don’t like speaking on the phone, consider contacting the company via email. Chaco email address for customer support is customerservice@chacos.com. If you have PR inquiries, please send them to chacopr@backbonemedia.net.
As an alternative to emailing, you can get in touch with Chaco customer care via live chat.

The corporate headquarters can be found in Richmond. Chaco address for the main office is 1400 Industries Road, Richmond, Indiana 47374, United States. If you need to get in touch with the company offline, send your correspondence to the customer service center: 9300 Courtland Dr NE, Rockford, MI 49341.

Chaco phone support is available Monday through Friday from 8 am to 9 pm EST and from 9 am to 6 pm EST on weekends. Chaco live chat operates during these hours as well. Please note that the work schedule can change during the holidays. To get information on the operation hours during the celebration dates, please contact the support team beforehand.

Chaco website allows customers to talk to consumer assistants via live chat. To start Chaco live chat, click the “Contact Us” hyperlink at the bottom of the page. Then, choose the “Begin Chat” option. Alternatively, you can scroll down the main page and click the “Chat Now” button.