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Contact Cepheid Customer Service

How to Reach a Person at Cepheid

Verified Contact Information

Toll-Free Number:

  • 1-888-838-3222 ext 1
Call Now
Send Message

Customer Service:

  • 1-888-838-3222 ext 4
    Service Agreement/Contracts
  • 1-408-400-0153

General Info:

  • 1-888-838-3222

Technical Support:

  • 1-888-838-3222 ext 2

Customer Service:

service.agreements@cepheid.com
Service Agreement/Contracts
order.management@cepheid.com

Legal:

copyright@cepheid.com
Copyright Infringement Inquiries
privacy.officer@cepheid.com
Privacy Inquiries

Technical Support:

techsupport@cepheid.com

Cepheid Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Cepheid Phone Number
1 (888) 838-3222 ext 1
Most Popular Cepheid Email Address
order.management@cepheid.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
75% phone, 25% email
Common Reasons for Contact
Product/ service and request for information
View full overview

How to Contact Cepheid?

The Cepheid phone number is (888) 838-3222 ext. 1. To call the company regarding service agreements/contracts, please dial (888) 838-3222 ext. 4. Do you have general questions? Get in touch with the team at (888) 838-3222 so they can provide the information you need. As an alternative to calling the company, you can request assistance online.

The Cepheid email address for order-related issues and concerns is order.management@cepheid.com. Do you need to email the company regarding agreements and contracts? Shoot a note to service.agreements@cepheid.com, and one of the company representatives will assist you. Clients who need to get in touch with the tech support team should send their messages to techsupport@cepheid.com. Do you have legal issues? Send them to copyright@cepheid.com or privacy.officer@cepheid.com to reach out to the corporate legal department.

The corporate headquarters is located in California. The Cepheid address for mailing is 904 Caribbean Drive, Sunnyvale, California 94089, United States. In addition to its HQ, the company has offices in France, Sweden, and the United Kingdom. If you are looking for information about the company’s distributors in your country, please visit the Cepheid website.

The team doesn’t provide information about its office hours on the Cepheid website. It is more likely that the support services are provided during normal business hours. However, it’s recommended that you contact the team directly to confirm the exact operating hours and any holiday exceptions.

The Cepheid website allows consumers to share their feedback and request information about the company and its services. All you need to do is click on the “Feedback” or “Request Info” button on the right side of any website page. After that, simply follow the on-screen instructions and submit a message.

PissedConsumer Club

Contact Information

Cepheid Website:

Cepheid Help Center:

Corporate Office Address:

Cepheid
904 Caribbean Drive
Sunnyvale, California 94089
United States

Other Info (opening hours):

Additional Fax Number:

General Info

+1-408-541-4192

Service Agreement/Contracts

+1-408-716-2442

Technical Support

+1-408-716-2550


Other Locations:

Vira Solelh,

Maurens-Scopont 81470,

France


Röntgenv 2,

Solna 171 54,

Sweden


Aston Court, Kingsmead Business Park,

Frederick Place,

High Wycombe,

Buckinghamshire HP11 1LA,

United Kingdom

More contact details

Fax:

+1-408-734-1346

Why Customers Call Cepheid?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 60%
  • Product/ Service 20%
  • Request for Information 20%

Customer Inquiries & Issues

60%
  • "4-1 machine"
  • "Machine problem"

Product/ Service

20%
  • "Error issue"

Request for Information

20%
  • "Asking about a cepheid problem"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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