Cengage Learning - Nonexistent customer support

26 of 135 Cengage Learning reviews

Cengage is terrible. Wal-Mart offers better customer service than Cengage does.

I was never able to get in touch with anyone on the phone at Cengage. I also had to really search for their phone number, because it seems as though Cengage doesn't want you to contact them. I like their nice little "24/7 SUPPORT" tagline along with an image of a phone on the bottom on their webpage, because when you click on it, it only opens up menus with Q&A type information and offers NO phone number. 24/7 "support", indeed.

I did manage to find a dysfuntional live chat feature after I opened a "case" on my order, but the live chat agent was just as useless as expected, and only very slowly offered canned responses. Reaching out to them on social media does nothing.

I don't see how it's legal to give people such a run-around.

I paid with PayPal, so I will file a dispute through them to get my money back. If that fails, I will file a chargeback with my bank, which also costs the business a fee. Cengage will not get a single penny from me.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Customer service
Price Affordability
Staff
Advertised vs Delivered
Product or Service Quality
Location
Scholarship, Grants and Programs
Diversity of Products or Services
Reliability
Website
Billing Practices
Additional Fees
Equipment Quality
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  • What I liked
      No items
  • What I disliked
    • No customer service
    • Difficult to contact
    • Limited or no options to contact customer support
    • Misleading information on website
    • Frustration

Reason of review:
Poor customer service
Preferred solution:
Full refund
Product or service
Cengage Learning Refund Policy
Review category
Education
review #915261

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26 of 135 Cengage Learning reviews

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