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2.7

Ordered Kyocera Brigadier online, but called first to verify it would have a Verizon SIM. The rep told me it would.

He lied. Took them 2 days to ship, then 3 days to arrive. Phone had no documentation, and no Verizon SIM. Went to local Verizon store and they helped with a SIM and activation.

However, phone was defective - voice could not be heard by parties called. Requested RMA online, and heard nothing by return email. Called, and rep again lied -- said he sent an email. Regardless, he issued an RMA, and I returned the phone that day.

Cell2Get website showed replacement shipped, but it did not arrive. I called, and the rep said it was coming from San Diego, be patient. His 3rd lie. Replacement phone finally arrived yesterday (also without SIM), and was DOA.

Went to the local Verizon store and they verified it was DOA. I called Cell2Get to complain, and the rep claimed the phone must be charged for 24 hours before first use, and suggested it must just not be the kind of phone for me. Lie #4. Rep offered a refund, but did not issue any RMA.

I requested an RMA online, and called to request an RMA (had to leave a message -- seems they never answer the phone), and I hope they will refund my money.

All in all, the better part of a month and no satisfaction. Will never do business with them again.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

Cell2get Pros: Price, Prompt refund.

Cell2get Cons: Misleading shipping practices, Defective phone received twice, Phone did not have sim card, Seldom replies to emails, Clearly refurb and open box items.

Location: Hamburg, New York

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