Contact Celestron Customer Service
How to Reach a Person at Celestron
Verified Contact Information
Toll-Free Number:
-
1-800-421-9649
Claims:
-
1-310-328-9560
Accessibility:
accessibility@celestron.com
Customer Service:
mail@celestronsupport.com
RMA Status Online
enter@celestron.com
Jobs/ Career:
Legal:
Technical Support:
Celestron Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Celestron Phone Number
1 (800) 421-9649
Average Hold Time
00:04:10
Average Calls duration
2 minutes
Most Popular Celestron Email Address
ustechsupport@celestron.com
Celestron Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Celestron Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Celestron Phone Number | 1 (800) 421-9649 |
| Average Hold Time | 00:04:10 |
| Average Calls duration | 2 minutes |
| Most Popular Celestron Email Address | ustechsupport@celestron.com |
| Celestron Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Celestron Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
Contact Information
Celestron Website:
Celestron Help Center:
Corporate Office Address:
Celestron Acquisition, LLC
2835 Columbia St
Torrance,
California
90503
United States
Summary of Celestron Customer Service Calls
35
TOTAL
CALLS
CALLS
02:27
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Celestron?
Product/ Service Question:
- “Technical problem”
- “My origin scope is stuck in snap shot mode”
- “Red dot finder battery size”
Shipping and Delivery Question:
- “Received the wrong package”
- “My order never arrived”
- “Need shipping assistance”
Request for Information Question:
- “Question re battery”
- “Checking out your promo”
- “Check on shipping”
Account Question:
- “Need code for app”
- “Verifying sale posted on facebook”
Return/ Replace Question:
- “Want replacement parts”
- “Trying to find a replacement part for telescope”
Other Question:
- “Unable to set up for viewing”
- “Need to buy prism for telescope”
- “Remote”
Compare Celestron Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Celestron