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Contact Celestron Customer Service

How to Reach a Person at Celestron

Verified Contact Information

Toll-Free Number:

  • 1-800-421-9649
Call Now
Send Message

Claims:

  • 1-310-328-9560

Accessibility:

accessibility@celestron.com

Customer Service:

mail@celestronsupport.com
RMA Status Online
enter@celestron.com

Jobs/ Career:

jobs@celestron.com

Legal:

mydata@celestron.com

Technical Support:

ustechsupport@celestron.com
webmaster@celestron.com
optout@celestron.com
Opt-out of Marketing Emails

Celestron Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Celestron Phone Number
1 (800) 421-9649
Average Hold Time
00:04:10
Average Calls duration
2 minutes
Most Popular Celestron Email Address
ustechsupport@celestron.com
Celestron Live Agent Availability
11% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
View full overview

How to Contact Celestron?

Most Popular Number:

(800) 421-9649
Total calls: 28 Issue resolved: 1 Last call: May 21, 2026

The Celestron customer service phone number is (800) 421-9649. Thai is a toll-free line for all kinds of inquiries. If you need technical support, please contact the company at (310) 803-5955. Experienced customer care agents can advise you on what optics to choose, give you details on tools for beginners, assist you with your order, payment and shipping issues, provide warranty information, and more. Customers who choose to contact the company by phone should avoid calling on Wednesdays, as they have the longest wait times. The best day to reach Celestron by phone is Friday, when the contact volume is not high.

The Celestron email for technical support requests is ustechsupport@celestron.com. If you have problems navigating the Celestron website, send a report to accessibility@celestron.com.
Those who are interested in joining the company and would like to learn more about the current job opportunities should shoot a note to jobs@celestron.com.

Celestron support lines are open Monday through Friday from 8 am to 4 pm PST. Customers can contact the company by phone and live chat within these business hours. However, there might be changes in the regular Celestron hours during the holiday season. You can get more details on this from the customer service department.

If you don’t want to call or send an email, you can connect with the support team via the Celestron live chat. To start a conversation, you need to click on the “Support” button at the top of the page and choose the “Live Chat” option. Then, follow the steps on the screen to proceed and get your issue resolved. If you use the chat outside the support hours, you can still leave a message, and one of the agents will contact you once online.

PissedConsumer Club

Contact Information

Celestron Website:

Celestron Help Center:

Corporate Office Address:

Celestron Acquisition, LLC
2835 Columbia St
Torrance, California 90503
United States

Summary of Celestron Customer Service Calls

35 TOTAL
CALLS
02:27 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Celestron?

Product/ Service Question:

  • “Technical problem”
  • “My origin scope is stuck in snap shot mode”
  • “Red dot finder battery size”

Shipping and Delivery Question:

  • “Received the wrong package”
  • “My order never arrived”
  • “Need shipping assistance”

Request for Information Question:

  • “Question re battery”
  • “Checking out your promo”
  • “Check on shipping”

Account Question:

  • “Need code for app”
  • “Verifying sale posted on facebook”

Return/ Replace Question:

  • “Want replacement parts”
  • “Trying to find a replacement part for telescope”

Other Question:

  • “Unable to set up for viewing”
  • “Need to buy prism for telescope”
  • “Remote”

Compare Celestron Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Autel
stars-rating-fill
5.0 out of 5

Frequently Asked Questions

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