The easiest way to contact Celestial Seasonings customer service is to call its toll-free number (800) 351-8175. For general customer service, you can also call or send a message to (866) 972-6879 or (877) 612-4246. Customer service can help with placing, tracking, or changing online orders. It will also assist with product quality issues, returns, and replacements. Call customer service also for the facility tour information. For legal and privacy inquiries, call (800) 689-6823.
If you prefer to communicate in writing with customer service, you can use the Celestial Seasonings email addresses. The general email address is celestialseasonings@worldpantry.com. Include your order number if applicable. For technical support, send your email to webmaster@hain-celestial.com. The email address for legal-related concerns is ip@hain.com. Customer service reads all emails received, and you can expect a response within 2 to 3 work days.
If you have unresolved issues, you can request an appointment with a senior representative at Celestial Seasonings headquarters. If you can't visit the office, you are welcome to send a detailed letter to headquarters. Headquarters is accommodated at the corporate office, which is located at The Hain Celestial Group, Inc., 1111 Marcus Avenue, Lake Success, New York 11042. United States. The mailing address is the same as the street address.
The hours of operation of Celestial Seasonings' customer service are Monday through Friday from 8 am to 8 pm ET, and Saturday and Sunday, from 9 am to 5 pm ET. Experts are available at customer service during these hours. Outside these hours, you can still send an email to customer support or mail a detailed letter to headquarters. A representative will contact you as soon as possible during operational hours. The website is also available 24/7.
You can contact the support team via the Celestial Seasonings website. The answers to many common questions can be found at the Frequently Asked Questions link on the website. If you don't find what you need, fill out the contact request form on the website. Ensure that you complete all the fields, including your contact details. Submit the form. Someone from customer service will come back to you as soon as possible during operational hours.
