277 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958.

I made this reservation through Trinda Steckler. agency. A time ago I was involved in an accident and was told by my doctor not to travel. I contacted Trinda , she was in a hurry going on vacation too.

Meanwhile the balance of my was due, Trinda told me to pay $799 and write a letter to them too, which I did. I sent Trinda the letter from doctor to get a refund. None of this came true. I received a letter from their Celebrity Cruise, which is Bank of America.

It stated they are looking into this dispute and will contact me within 30 days. Now I have paid out $2,007 and have no cruise. I just contacted one of their reps, she told me I was credited for $958? Good thing I didn't pay all the bill which was $2050.57, otherwise I would be out more money.

I have enough health problems from this accident without dealing with petty thieves like you.I have traveled with Carnival before and never had any problems like this. I hope no one pays out money before the cruise, they will find themselves in my problem.

Reason of review: Poor customer service.

Monetary Loss: $2050.

Preferred solution: Full refund.

Celebrity Cruises Cons: Bad customer service.

Location: Saint Charles, Missouri

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Celebrity Cruises Reviews

  1. 51 reviews
  2. 21 reviews
  3. 10 reviews
  4. 6 reviews
  5. 6 reviews
Celebrity Cruises reviews