Celebrity Cruises - Rip off as well as pissed off
On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958.
I made this reservation through Trinda Steckler. agency. A time ago I was involved in an accident and was told by my doctor not to travel. I contacted Trinda , she was in a hurry going on vacation too.
Meanwhile the balance of my was due, Trinda told me to pay $799 and write a letter to them too, which I did. I sent Trinda the letter from doctor to get a refund. None of this came true. I received a letter from their Celebrity Cruise, which is Bank of America.
It stated they are looking into this dispute and will contact me within 30 days. Now I have paid out $2,007 and have no cruise. I just contacted one of their reps, she told me I was credited for $958? Good thing I didn't pay all the bill which was $2050.57, otherwise I would be out more money.
I have enough health problems from this accident without dealing with petty thieves like you.I have traveled with Carnival before and never had any problems like this. I hope no one pays out money before the cruise, they will find themselves in my problem.
Reason of review: Poor customer service.
Monetary Loss: $2050.
Preferred solution: Full refund.
Celebrity Cruises Cons: Bad customer service.
Location: Saint Charles, Missouri
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