Contact CEFCU Customer Service
CEFCU Phone Numbers and Emails
Toll-Free Number:
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(800) 542-3328Member Contact Center
Customer Service:
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(800) 858-3400Direct Lending
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(800) 542-3328 ext 37030Electronic Services
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(800) 633-7077 ext 33409IRA/HSA Department
CEFCU Emails:
CEFCU Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call CEFCU is 8005423328. 64% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Tuesday and Wednesday.
People call CEFCU mainly because of return/ replace, account, payments and charges.
Contact Information
CEFCU Website:
CEFCU Help Center:
Corporate Office Address:
Other Info (opening hours):
Phone Hours (CT):
Monday - Thursday: 7:30am - 7:00pm
Friday: 7:30am - 8:00pm
Saturday: 9:00am - 4:00pm
Mailing Addresses:
(Includes Mortgage Payments)
P.O. Box 1805
Peoria, IL 61656-1805
Credit Card Payments
P.O. Box 1975
Peoria, IL 61656-1975
Compliance Department
P.O. Box 1715
Peoria, IL 61656-9989
Summary of CEFCU Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CEFCU?
Payments and Charges Question:
- “Lost debit card”
- “Make a payment”
Return/ Replace Question:
- “Return loan on my truck”
Cards Question:
- “I’m lost my CEFCU CARD”
Product/ Service Question:
- “Can't access my online banking”
Account Question:
- “Change phone number”
Request for Information Question:
- “My checking account is not viewable online and I am not able to make any purchases”
Other Question:
- “My car was stolen”
Compare CEFCU Customer Service To
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