Contact CEFCU Customer Service
How to Reach a Person at CEFCU
Toll-Free Number:
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1-800-542-3328Member Contact Center
Customer Service:
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1-800-858-3400Direct Lending
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1-800-542-3328 ext 37030Electronic Services
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1-800-633-7077 ext 33409IRA/HSA Department
Customer Service:
General Info:
Legal:
Report Fraud:
CEFCU Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular CEFCU Phone Number | 1 (800) 542-3328 |
| Average Calls duration | 29 seconds |
| Issue Resolution Rate | Low (0% reported full resolution) |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Request for information, return/ replace, payments and charges |
Contact Information
CEFCU Website:
CEFCU Help Center:
Corporate Office Address:
Other Info (opening hours):
Phone Hours (CT):
Monday - Thursday: 7:30am - 7:00pm
Friday: 7:30am - 8:00pm
Saturday: 9:00am - 4:00pm
Mailing Addresses:
(Includes Mortgage Payments)
P.O. Box 1805
Peoria, IL 61656-1805
Credit Card Payments
P.O. Box 1975
Peoria, IL 61656-1975
Compliance Department
P.O. Box 1715
Peoria, IL 61656-9989
Summary of CEFCU Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call CEFCU?
Payments and Charges Question:
- “Make a payment”
- “Lost debit card”
Request for Information Question:
- “Speak to an agent”
- “My checking account is not viewable online and I am not able to make any purchases”
Return/ Replace Question:
- “Return loan on my truck”
Cards Question:
- “I’m lost my CEFCU CARD”
Product/ Service Question:
- “Can't access my online banking”
Account Question:
- “Change phone number”
Other Question:
- “My car was stolen”
Compare CEFCU Customer Service To
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