CB2 Phone Numbers and Emails

Toll-Free Number:

  • (800) 606-6252

Customer Service:

  • (510) 399-2206
    Text/SMS
  • (877) 401-0734
  • (800) 237-5672

Sales/ Reservations:

  • (512) 977-1900
    Austin
  • (617) 203-7775
    Boston
  • (312) 787-8329
    Chicago
  • (214) 306-0789
    Dallas
  • (323) 848-7111
    Los Angeles
  • (267) 385-8198
    Philadelphia
  • (415) 834-9370
    San Francisco
  • (202) 333-6204
    Washington
  • +1 416 366 2828
    Toronto

CB2 Email:

Legal
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

CB2 Contact Information

CB2 Website:

CB2 Help Center:

Corporate Office Address:

Crate and Barrel and CB2
1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States

Other Info (opening hours):

Hours:

Customer Service Department:

7 days a week

Monday - Friday: 8 AM - 7 PM CT
Saturday - Sunday: 8 AM - 6 PM CT
Chat support daily: 8 AM - 11 PM CT


Locations:

  • 800 W. North Ave., Chicago, IL 60642
  • 34 Ellis St., San Francisco, CA 94102
  • 8000 Sunset Blvd., Los Angeles, CA 90046

  • 1860 W. Jefferson Ave., Naperville, IL 60540

  • Soho, 451 BroadwayNew York, NY 10013

  • 1730 4th St., Berkeley, CA 94710

  • 3333 Bear St. Suite 302, Costa Mesa, CA 92626

  • 1422 Walnut Street, Philadelphia, PA 19102

  • 3121 Palm Way Suite 110, Austin, TX 78758

  • 1401 Boylston Street, Boston, MA 02215

  • 776 NJ-17 Suite 2A, Paramus, NJ 07652

  • 4510 McKinney Ave, Dallas, TX 75205

  • 3307 M St NW, Washington, DC 20007

  • 651 Queen St W, Toronto, ON M5V 2B7

  • 1277 Robson St., Vancouver, BC V6E 1C2

Fax:

+1 (630) 369-4497
Claim this business

CB2 Rating Based on 7 Reviews

Rating details

1.6
more details
Product or Service Quality
Reliability
Price Affordability
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of CB2 Customer Service Calls

107 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CB2 Customer Service?

Request for Information Question:

  • “Order status”
  • “Questions on email I recieved”
  • “Can el the order confirmation”

Return/ Replace Question:

  • “Product replacement”
  • “Return”
  • “Return?”

Shipping and Delivery Question:

  • “Delivery”
  • “To fix shipping address”
  • “I placed an order but did not receive an email about it and I haven't received the merchandise either”

Product/ Service Question:

  • “Broken day bed”
  • “Link broken”
  • “Damaged delivery”

Cards Question:

  • “New card holder and try to place a Oder and my new card number is not in the system”
  • “Gift card $50”
  • “Applying credit card discount to purchase for the first time”

Staff Question:

  • “Customer service”

Payments and Charges Question:

  • “Any coupons available”
  • “Payment”

Activation/ Cancellation Question:

  • “Cancelation of order confusion”

Refund Question:

  • “Refund”

Other Question:

  • “Bad merchandise”
  • “Place an order”
  • “Trying to locate an invoice”

About

CB2 Return Policy
To read more: https://www.cb2.com/customer-service/faq-returns-exchanges
CB2 Delivery Policy
To read more: https://www.cb2.com/customer-service/faq-shipping-delivery
CB2 Terms of Service
To read more: https://www.cb2.com/customer-service/terms-of-use
CB2 Privacy Policy
To read more: https://www.cb2.com/customer-service/privacy-policy
CB2 Pros and Cons

Pros: Looks beautiful, Great products and service, Great designs and good quality furnitures

Cons: Quality does not mean looks, Poor logistics management, Cant find their own promotions

CB2 reviews and complaints

CB2 is ranked 528 out of 1636 in Furniture and Decor category

Payment Methods

MasterCard

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