Contact Caudalie Customer Service

Clients can use one of the two published emails to contact Caudalie customer service for different purposes. Those with general issues and complaints can write to americas@caudalie.com. For inquiries about influencers, partnerships, and media, pr.us@caudalie.com is Caudalie's email for consultation. Although a little late in responding, emailing is a better alternative to the Caudalie contact number for complex issues that require sharing a detailed background, context, and proof.

Clients facing issues that are too complex to resolve online can visit the Caudalie headquarters at 70 West 36th Street, New York, NY 10018, United States, for more effective assistance. When doing so, call the agent to book an appointment in the relevant department before the visit. You can also send a letter to the corporate office and expect your problem to be resolved within a few days or weeks. However, that is only feasible for complex and sensitive issues and is not ideal in urgent cases.

The customer support team is available to assist users Monday through Friday between 9:00 AM and 9:00 PM. Caudalie's contact hours on Saturdays are between 10:00 AM and 4:00 PM. Users consulting the company agents online or those visiting the offices can do so between these times for efficient assistance. Those unable to receive satisfactory solutions to their problems can consider sharing additional details to get directed to the right expert for help. However, that is only the case with complex and specific issues. If the matter is general, you can browse the featured information on the company's website at any time for self-help.

To contact the business agent via the Caudalie website, click the live chat icon on its homepage to connect with the business agent for efficient assistance. However, this option is only available between working hours. Users can also contact Caudalie via the contact form on the website. While this option may be available outside of office hours, responses will only be provided within Caudalie customer service hours. Those seeking to consult outside business hours can try finding their answers in the FAQs section.