Shipping and Delivery
26%- "Order incomplete"
- "Missing box from delivery"
- "Delay delivery request"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Castlery Phone Number | 1 (855) 685-3995 |
| Average Hold Time | 00:01:45 |
| Average Calls duration | 5 minutes |
| Most Popular Castlery Email Address | help.us@castlery.com |
| Castlery Live Agent Availability | 15% of callers successfully reach a real person |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Contact Method Distribution | 97% phone, 3% email |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Prepare before the call to Castlery | Order id or tracking number or first and last name |
Hours:
Monday - Friday: 10:00am - 6:00pm
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.