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Contact CastleBranch Customer Service

How to Reach a Person at CastleBranch

Verified Contact Information

Toll-Free Number:

  • 1-888-723-4263
Call customer service
Send Message

Customer Service:

  • 1-910-815-3880

CastleBranch Emails:

Customer Service
Legal
Privacy Inquiries
out@castlebranch.com
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CastleBranch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular CastleBranch Phone Number
1 (888) 723-4263
Average Hold Time
00:00:55
Average Calls duration
5 minutes
CastleBranch Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Contact Method Distribution
100% phone
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact CastleBranch Customer Service?

Most Popular Number:

(888) 723-4263
Total calls: 30 Issue resolved: 1 Last call: Mar 29, 2026

For direct and immediate assistance, CastleBranch Customer Service offers a dedicated toll-free phone number: (888) 723-4263. This number is available for clients who need to speak with a representative to address their concerns, inquiries, or for any other assistance required. Whether you have questions about your order, need help with your account, or require information about the services provided by CastleBranch, dialing this number is the fastest way to get connected with a customer service representative. CastleBranch Contact Number aims to provide prompt and efficient service to all its clients, ensuring that any issues or questions are resolved swiftly and effectively.

For those who prefer to communicate via email, CastleBranch Customer Service email address is servicedesk.cu@castlebranch.com. This email channel is designed to facilitate a convenient and efficient way to reach out to the CastleBranch support team for any questions, concerns, or support needs. When sending an email, it's important to provide as much detail as possible about your issue or inquiry to ensure that the support team can provide the most accurate and helpful response. CastleBranch Address encourages clients to use this email address for any non-urgent inquiries or when seeking assistance outside of the company's operating hours.

To engage with CastleBranch Customer Service Chat, you can find the option within your account. Simply log into your account, navigate to the 'Need Help?' section, and look for the 'Chat With Us' button. Clicking this button will initiate a live chat session with a CastleBranch representative. This method is particularly useful for real-time assistance, allowing you to ask questions and receive answers immediately. It's a great option for addressing quick queries or issues without the need to wait for a response via email or CastleBranch Contact Number call. The live chat feature is designed to offer a quick and efficient way to get your concerns resolved.

The CastleBranch Customer Service hours of operation are from Monday through Thursday, 8:00 AM to 8:00 PM Eastern Time. This schedule ensures that clients can contact CastleBranch during their regular working hours for any support needs or inquiries. Whether you need to place an order, have questions about your account, or require assistance with a service, you can expect to receive prompt and helpful responses during these CastleBranch Hours. For those who have questions or need support outside of these hours, CastleBranch encourages clients to utilize their email support or live chat options for immediate assistance.

PissedConsumer Club

Contact Information

CastleBranch Website:

CastleBranch Help Center:

Corporate Office Address:

Castle Branch, Inc.
1844 Sir Tyler Drive
Wilmington, North Carolina 28405
United States

Summary of CastleBranch Customer Service Calls

38 TOTAL
CALLS
05:02 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CastleBranch?

Account Question:

  • “Deletion of my account”
  • “Problem to open the account”
  • “Membership”

Product/ Service Question:

  • “Cannot find Access code”
  • “Need a new background check and drug screen for clinical”
  • “For drug screen and background check to be reopened do I can complete again since it’s been 1 year”

Request for Information Question:

  • “Checking a order”
  • “Question about requirements”
  • “I need assistance. Can't upload BCI RESULTS”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Query”
  • “Clinical requirements won't submit”
  • “Drug test results”

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