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Contact CastleBranch Customer Service

CastleBranch Phone Numbers and Emails

Toll-Free Number:

  • (888) 723-4263
    Help Desk
Call customer service
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Customer Service:

  • (910) 815-3880

CastleBranch Emails:

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How to Contact CastleBranch Customer Service?

Most Popular Number:

(888) 723-4263
Help Desk
Total calls: 19 Last call: May 13, 2025
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PissedConsumer Reporter

For direct and immediate assistance, CastleBranch Customer Service offers a dedicated toll-free phone number: (888) 723-4263. This number is available for clients who need to speak with a representative to address their concerns, inquiries, or for any other assistance required. Whether you have questions about your order, need help with your account, or require information about the services provided by CastleBranch, dialing this number is the fastest way to get connected with a customer service representative. CastleBranch Contact Number aims to provide prompt and efficient service to all its clients, ensuring that any issues or questions are resolved swiftly and effectively.

For those who prefer to communicate via email, CastleBranch Customer Service email address is servicedesk.cu@castlebranch.com. This email channel is designed to facilitate a convenient and efficient way to reach out to the CastleBranch support team for any questions, concerns, or support needs. When sending an email, it's important to provide as much detail as possible about your issue or inquiry to ensure that the support team can provide the most accurate and helpful response. CastleBranch Address encourages clients to use this email address for any non-urgent inquiries or when seeking assistance outside of the company's operating hours.

To engage with CastleBranch Customer Service Chat, you can find the option within your account. Simply log into your account, navigate to the 'Need Help?' section, and look for the 'Chat With Us' button. Clicking this button will initiate a live chat session with a CastleBranch representative. This method is particularly useful for real-time assistance, allowing you to ask questions and receive answers immediately. It's a great option for addressing quick queries or issues without the need to wait for a response via email or CastleBranch Contact Number call. The live chat feature is designed to offer a quick and efficient way to get your concerns resolved.

The CastleBranch Customer Service hours of operation are from Monday through Thursday, 8:00 AM to 8:00 PM Eastern Time. This schedule ensures that clients can contact CastleBranch during their regular working hours for any support needs or inquiries. Whether you need to place an order, have questions about your account, or require assistance with a service, you can expect to receive prompt and helpful responses during these CastleBranch Hours. For those who have questions or need support outside of these hours, CastleBranch encourages clients to utilize their email support or live chat options for immediate assistance.

CastleBranch Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call CastleBranch is 8887234263. 70% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday and Monday, while the shortest are on Wednesday.

  • People call CastleBranch mainly because of request for information, account and product/ service.

PissedConsumer Club

Contact Information

CastleBranch Website:

CastleBranch Help Center:

Corporate Office Address:

Castle Branch, Inc.
1844 Sir Tyler Drive
Wilmington, North Carolina 28405
United States

CastleBranch Rating Based on 3 Reviews

Rating details

1.6
more details
Customer service
Diversity of Products or Services
Website
Price Affordability

Rating stats

Rating trend

Summary of CastleBranch Customer Service Calls

27 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CastleBranch?

Request for Information Question:

  • “Checking a order”
  • “Question about requirements”
  • “I need assistance. Can't upload BCI RESULTS”

Account Question:

  • “Membership”
  • “Can't log in”

Product/ Service Question:

  • “Birthdate Error”
  • “Background check purchase need to change to in state for digital fingerprint”

Payments and Charges Question:

  • “Billing”

Other Question:

  • “Flu vaccine repetition”
  • “Appalachian”
  • “Drug testing”

Compare CastleBranch Customer Service To

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