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How to Reach a Person at Castle Megastore

Verified Contact Information

Customer Service Number:

  • 1-602-266-3348
    Phoenix, Arizona, USA
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Customer Service:

  • 1-505-262-2266
    Albuquerque, New Mexico, USA
  • 1-907-272-1185
    Anchorage, Alaska, USA
  • 1-907-206-4000
    Fairbanks, Alaska, USA
  • 1-509-374-8276
    Kennewick, Washington, USA
  • 1-541-608-9540
    Medford, Oregon, USA
  • 1-480-986-6114
    Mesa, Arizona, USA
  • 1-360-308-0779
    Silverdale, Washington, USA
  • 1-509-893-1180
    Spokane Valley, Washington, USA
  • 1-253-471-0391
    Tacoma, Washington, USA
  • 1-206-575-7575
    Tukwila, Washington, USA

Customer Service:

customerservice@castlemegastore.com
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Castle Megastore Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Castle Megastore Phone Number
1 (602) 266-3348
Average Calls duration
2 minutes
Most Popular Castle Megastore Email Address
customerservice@castlemegastore.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
70% phone, 30% email
Common Reasons for Contact
Return/ replace, product/ service and refund
View full overview
PissedConsumer Club

Contact Information

Corporate Office Address:

Castle Megastore Group, Inc.
2202 E University Dr. Suite 1
Phoenix, Arizona 85034
United States

Summary of Castle Megastore Customer Service Calls

58 TOTAL
CALLS
01:33 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Castle Megastore?

Product/ Service Question:

  • “Defective item”
  • “I have a brand new device that won’t work”
  • “I have a brand new device that will not work”

Return/ Replace Question:

  • “Replacement of defective item”
  • “Return”
  • “Exchange or refund product”

Refund Question:

  • “Trying to get a refund issued from sezzle making a payment I can't make right now.”
  • “Refund for defective item”
  • Refund

Payments and Charges Question:

  • “Retrieving receipt for we vibe customer service”
  • “Charged but order not processed”
  • “Bill board add”

Request for Information Question:

  • “To check on a refund that New leaf issued on Jan 6th for two different claims”
  • “Order help”
  • “Can't get anyone at the megastote to call me back about a warranty on an item i purchased there. I cal and call and leave message afte tr message and cant get a call back”

Shipping and Delivery Question:

  • “Never received a product that I ordered need money back please”
  • “Missing items”

Activation/ Cancellation Question:

  • “Cancellation of order”

Staff Question:

  • “Customer service”

Other Question:

  • “E-gift”
  • “Unethical store practices”
  • “Toy went out”

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