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Contact Castle Credit Customer Service

How to Reach a Person at Castle Credit

Verified Contact Information

Toll-Free Number:

  • 1-800-492-2477
Call Now

Customer Service:

  • 1-312-332-0410
    Credit Department
  • 1-800-500-6554
    Dealer Service
  • 1-800-646-8569

Customer Service:

goodideas@castlecredit.com
Send Message

Castle Credit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Castle Credit Phone Number
1 (800) 492-2477
Average Hold Time
00:01:41
Average Calls duration
4 minutes
Most Popular Castle Credit Email Address
goodideas@castlecredit.com
Castle Credit Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (33% reported full resolution)
View full overview

How to Contact Castle Credit Customer Service?

Castle Credit is a company financing all kinds of home improvement products in the $50,000 range, including HVAC, windows, roofing, landscaping, and remodelling. Their packages mainly include finance programs, finance providers, and finance rewards. To contact them for queries or concerns regarding any of these, individuals can dial the toll-free number, 1-800-492-2477, between Castle Credit's hours of operation. The customer care team handles individual queries and concerns Monday through Friday between 8:00 AM and 4:30 PM CST. Individuals can also contact Castle Credit customer service on Sunday between 9:00 AM and 1:00 PM CST. The Castle Credit phone number, 1-312-332-0410, is also available to contact the credit department between the same hours. People who want to avail of dealer services can call 1-800-500-6554 between 9:00 AM and 11:00 PM CST, Monday through Sunday. The helpline, 1-800-646-8569, is also available for similar purposes.

The company has published a single email address, goodideas@castlecredit.com, to contact for queries and concerns. Individuals seeking efficient assistance can use this email to write to the company agent between Castle Credit's hours of operation. If the issue is too critical to be resolved by email or requires you to share sensitive information, consider sending a letter or visiting the Castle Credit Corporation. The address is Castle Credit Co Holdings, LLC, 200 S Michigan Ave #450, Chicago, Illinois 60604, United States. That would ensure a safe relay of information and a better customer experience.

To use the Castle Credit account as a means of contact, individuals can visit their official website and click Customer Login. That will direct them to a new page featuring all the published helplines and email addresses. Customers can also click to Register for Access, Recover Account, View Privacy Policies, or use the Castle Credit login to contact the support team for help. People requiring immediate assistance can use calling as a means of contact.

PissedConsumer Club

Contact Information

Castle Credit Website:

Castle Credit Help Center:

Corporate Office Address:

Castle Credit Co Holdings, LLC
200 S Michigan Ave #450
Chicago, Illinois 60604
United States

Other Info (opening hours):

Credit Department Hours: Monday-Saturday 9 AM to 11 PM (CST) | Sunday from 10 AM to 11 PM (CST)

Customer Service Hours: Monday -Friday 8 AM to 4:30 PM (CST) | Sunday 9 AM to 1:00 PM (CST)

Dealer Service Hours: Monday - Sunday 9 AM to 11 PM (CST)

More contact details

Why Customers Call Castle Credit?

Top Reasons of Customers Calls

  • Payments and Charges 43%
  • Account 25%
  • Customer Inquiries & Issues 18%
  • Employment 5%
  • Product/ Service 5%
  • Return/ Replace 3%
  • Request for Information 3%

Payments and Charges

43%
  • "Make a payment"
  • "Make payment"
  • "Debit card change"

Account

25%
  • "Balance"
  • "My account"
  • "To get a copy of my account and monthly payments"

Customer Inquiries & Issues

18%
  • "Call"
  • "Waiting on a check"
  • "New bank info"

Employment

5%
  • "Make payoff"

Product/ Service

5%
  • "Loan balance"

Return/ Replace

3%
  • "I need to change my routing and account"

Request for Information

3%
  • "Find out balance of bill"

About

Summary

Castle Credit Dealers is one of the leading companies in the sphere of secondary financing of consumer goods. Castle Credit Dealers provides its services to both dealers and customers. You can become partner of the company or just start dealing with it as a customer. Hundreds of people have already chosen Castle Credit Dealers as one of the most experienced specialists in the secondary financing. High quality services and competitive prices are the main benefits of Castle Credit Dealers. The company is committed to providing exceptional services and meeting consumers’ needs and requirements.

Castle Credit reviews and complaints

Castle Credit is ranked 59 out of 218 in Cards category

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