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Contact Castle Credit Customer Service

Castle Credit Phone Numbers and Emails

Toll-Free Number:

  • (800) 492-2477
Call customer service

Credit Department:

  • (312) 332-0410

Dealer Service:

  • (800) 500-6554

Castle Credit Email:

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How to Contact Castle Credit Customer Service?

Most Popular Number:

(800) 492-2477
Total calls: 37 Issue resolved: 1 Last call: Nov 11, 2024
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PissedConsumer Reporter

Castle Credit is a company financing all kinds of home improvement products in the $50,000 range, including HVAC, windows, roofing, landscaping, and remodelling. Their packages mainly include finance programs, finance providers, and finance rewards. To contact them for queries or concerns regarding any of these, individuals can dial the toll-free number, 1-800-492-2477, between Castle Credit's hours of operation. The customer care team handles individual queries and concerns Monday through Friday between 8:00 AM and 4:30 PM CST. Individuals can also contact Castle Credit customer service on Sunday between 9:00 AM and 1:00 PM CST. People who want to contact the credit department can dial 1-844-940-1002 between 8:00 AM and 7:00 PM from Monday to Friday and between 8:00 AM and 4:00 PM on Saturday. The Castle Credit phone number, 1-312-332-0410, is also available to contact the credit department between the same hours. People who want to avail of dealer services can call 1-800-500-6554 between 9:00 AM and 11:00 PM CST, Monday through Sunday. The helpline, 1-800-646-8569, is also available for similar purposes.

The company has published a single email address, goodideas@castlecredit.com, to contact for queries and concerns. Individuals seeking efficient assistance can use this email to write to the company agent between Castle Credit's hours of operation. If the issue is too critical to be resolved by email or requires you to share sensitive information, consider sending a letter or visiting the Castle Credit Corporation. The address is Castle Credit Co Holdings, LLC, 200 S Michigan Ave #450, Chicago, Illinois 60604, United States. That would ensure a safe relay of information and a better customer experience.

To use the Castle Credit account as a means of contact, individuals can visit their official website and click Customer Login. That will direct them to a new page featuring all the published helplines and email addresses. Customers can also click to Register for Access, Recover Account, View Privacy Policies, or use the Castle Credit login to contact the support team for help. People requiring immediate assistance can use calling as a means of contact.

Castle Credit Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email
  • The best phone number to call Castle Credit is 8004922477. 82% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 7 minutes.

  • People call Castle Credit mainly because of account, employment, payments and charges.

View full overview ›
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Contact Information

Castle Credit Website:

Castle Credit Help Center:

Corporate Office Address:

Castle Credit Co Holdings, LLC
200 S Michigan Ave #450
Chicago, Illinois 60604
United States

Other Info (opening hours):

Credit Department Hours: Monday-Saturday 9 AM to 11 PM (CST) | Sunday from 10 AM to 11 PM (CST)

Customer Service Hours: Monday -Friday 8 AM to 4:30 PM (CST) | Sunday 9 AM to 1:00 PM (CST)

Dealer Service Hours: Monday - Sunday 9 AM to 11 PM (CST)

More contact details

Castle Credit Rating Based on 5 Reviews

Rating details

1.4
more details
Value for money
Interest Rate
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of Castle Credit Customer Service Calls

45 TOTAL
CALLS
06:43 AVG CALL
DURATION
36% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Castle Credit?

Payments and Charges Question:

  • “Debit card change”
  • “Make a payment”
  • “What is available credit”

Account Question:

  • “My account”
  • “To get a copy of my account and monthly payments”
  • “I need to change my routing and account”

Product/ Service Question:

  • “Loan balance”

Employment Question:

  • “Make payoff”

Return/ Replace Question:

  • “I need to change my routing and account”

Other Question:

  • “New bank info”
  • “Peymenr”
  • “Lien on home”

About

Summary

Castle Credit Dealers is one of the leading companies in the sphere of secondary financing of consumer goods. Castle Credit Dealers provides its services to both dealers and customers. You can become partner of the company or just start dealing with it as a customer. Hundreds of people have already chosen Castle Credit Dealers as one of the most experienced specialists in the secondary financing. High quality services and competitive prices are the main benefits of Castle Credit Dealers. The company is committed to providing exceptional services and meeting consumers’ needs and requirements.

Castle Credit reviews and complaints

Castle Credit is ranked 86 out of 200 in Cards category

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