Castle Chicago Nightclub - Humiliated, Disrespected & Worst Customer Service
We went to Castle Night Club located in Chicago on 9/28/2013 to celebrate my friend's birthday. We were having a great time, until I went downstairs to use Restroom around 12:15 am and decide to order some food and water at Craft Pub & Eatery. I was feeling thirsty and tipsy, but it took the waitress almost 15 min to even come and ask me what i needed.
After placing the order, it took her almost an hour to get me some water and food. Being ignored for this long, i wasn't too happy. I wrote a note on the Merchant copy of my credit card receipt, stating "most horrible service ever." Waiteress came back fuming and humilitated me infront of all customers. She stated, if i wanted a quicker service, i should have sat on the other side of the bar, told me to get the *** out of there and never come back to this place. I felt so disrespected and ashamed in front of other people. At this point, I jsut wanted to sober up and talk to the manager about this incident. So i started eating the burger I ordered. It had bacon in it, even though i told her no bacon. So i left the bar and went upstairs to talk to manager.
After talking to few people who work there, i was able to get hold of the manager. I explained him the whole incident, he was little apologetic and told me he will the security check out the cameras. He did absolutely nothing to help with the situation and never took any of my information to follow up next day. Shortly after i left the place feeling humiliated and disrespected.
More Review Details
- Product or service
- Service Provided
- Review category
You May Also Like
- "I have been on the site Originally named VicsBingo.ag. Now that site was fun !! The winnings weren't gigantic like now, but at least you got paid. The play through..."
- "igg inc a k a texas holdem poker deluex refused to reinstate my acct there sticking by there lies that i transfwered chips they are still riping the players..."
- "i got a page telling me i am a guaranteed certified winner of one of four prizes "apple iPad mini,dell inspiron laptop computer,Samsung 65" 3d led smart tv ,$50 sky..."
- "I purchased a Levian snake ring. It has white and chocolate diamonds. I have sent it back to Levian 5x for repair due to diamonds randomly falling out of the..."
- "We paid $500 for a Larson security door including installation by a contractor! This door was presented with a video of being beaten with a bat, and a crowbar with..."
- "Watch out for Lam.Nguyen @infinitioftampa.com , he'll attempt to scam you. I was interested in a pre-owned QX56 and he scammed me for over three days leading me to believe..."