Contact Cashel Company Customer Service

The Cashel Company email system offers two email addresses people can use. You can send emails to customerservice@cashelcompany.com or customerservice@equibrand.com. Due to the many emails sent to the company, it takes about 2 to 3 working days to respond. Thus, it’s recommended to not contact the company by email with urgent matters. It is recommended that you call customer service for an immediate response. If the email is about an order, please include the order ID. To get help quicker from the Cashel Company customer service team, it’s best to send one email for an issue. Sending more than one email for the same issue only increases the delay in response.

Existing customers and people interested in more information about the company can visit Cashel Company headquarters if they are in the Granbury area in Texas. Make an appointment to meet a company representative at Cashel, 3500 W US Hwy 377, Granbury, Texas 76048, United States. This address is also best used to send mail to the Cashel Company support team.

You can use the Cashel Company website to contact the support team online. Go to the website and click on "Contact Us." Fill out the form on your screen and indicate why you contacted the support team. You can expect an answer within 2 to 3 working days. For urgent issues where you need an immediate response, call customer service rather than send an email.