Not resolved

Update by user May 13

Casa Delfino's breakfasts are not suitable for people who are on a Paleo diet.

Update by user May 12

I wrote in detail about my experiences here:

Original review posted by user May 12

I booked a three-week stay in Hotel Casa Delfino in Chania, Crete.I had read excellent reviews about how quiet it was.

Since they present themselves as a high-end hotel, I trusted that they would have working WiFi and I assumed that the reviews about how quiet Casa Delfino was were correct. The Wifi signal, however, did not work nearly at all in my originally assigned room, room 11, and there was an incessant, loud electrical noise as well that was of such a low frequency that ear plugs did not help. I was able to locate the source of the sound: It came from behind the electrical mains box. However, turning off the mains switch did not solve the problem.

Some days later, when it was clear that I would neither be able to sleep nor be able to work online, I embarrassingly asked for a staff member to try and solve the problem. They were unable to, so they gave me another room, room 18. Room 18 was adjacent to a busy street but fortunately, because it was only March yet, around midnight, there were nearly no loud pedestrians anymore next to my door and window. I was sternly warned to always have the door and windows to the outside closed and locked because they looked out directly upon an alleyway and theft from that room was common.

In the tourist season, the rooms adjacent to the street will suffer noise until 04:00, and at that time the guests who need to catch their dawn flights out are checking out - in the noisiest way imaginable.

I soon discovered that also room 18 did not have any reasonably functioning WiFi signal.When I placed my laptop directly behind the door I had a reasonable signal but on the bed or the desk - no connection.

Review about: Three Weeks Hotel Stay.

I liked: Have a good location.

I didn't like: No wifi in the rooms, Very noisy between four and five at night.

Review #1046327 is a subjective opinion of a user.

Quality of Food
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Facilities and Services
Value for money
Diversity of Products or Services
Quality of Accommodation
Billing Practices
Reason of Review / Monetary Loss Poor customer service / $3500
Preferred solution Price reduction

Had an Experience with Casa Delfino Hotel And Spa?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

I wrote a reveiw about my experiences with Casa Delfino here:

You May Also Like

Budget Inn Room Review Budget Inn "I stayed at the Budget Inn in Pinellas Park, Florida off Hwy 19 N from Thursday, 9/22 until Monday, 9/25. I've never stayed in such a rat hole! I stayed..." Read more Motel 6  123 Huckleberry Heights  Hannibal Missouri  63401 Motel 6 "1st photo is above the mirror/sink area when you walk in. The light hood is broke and filthy. 2nd photo where a water sprinkle system use to be. And also now..." Read more Royal Holiday Club - Royal Holiday? No. Royally Scammed? Yes. Royal Holiday Club "While visiting Cozumel the week before Christmas with our family, we were approached on multiple occasions by a man named Pedro. Literally to the point we actually believed he was..." Read more Candlewood Suites - Candlewood 600 Wonderworld Dr. San Marcos TX, 78666 Candlewood Suites " For being a Candlewood Suites I'm real disappointed with our experience here. First night I checked in it was late close to midnight and had a real exhausted day. The..." Read more Legoland - Embarrassed at the pizza shop Legoland "My three-year-old was hungry it was lunchtime we decided to go to the pizza shop, I handed my son a pepperoni pizza and I picked him up a drink I..." Read more Keystone Rv - Leaking basement Keystone Rv "When it rains, we get a puddle of water on the right hand side of the basement. We replaced the weather stripping around the door, but it is still leaking...." Read more Gearbest take my money and not Giving me refund or product Gearbest "I ordered one quadcopter from gearbest on 23 may 2017 then automatically it selected on ship via unregistered mail and then i didnt able to see that i want to..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more