Skip to content

Contact Carter Bank and Trust Customer Service

How to Reach a Person at Carter Bank and Trust

Verified Contact Information

Toll-Free Number:

  • 1-833-275-2228
Call customer service
Send Message

Customer Service:

  • 1-540-586-3192
    Bedford, Virginia, USA
  • 1-540-953-2153
    Blacksburg, Virginia, USA
  • 1-800-992-3808
    Debit Card Activation
  • 1-800-868-5762
    Debit Card Support
  • 1-276-629-3331
    Oak Level Corporate
  • 1-276-632-8000
    Operations Center
  • 1-276-656-1776

Report Fraud:

  • 1-833-217-5368
    Lost Or Stolen Bank Cards

Carter Bank and Trust Emails:

Customer Service
Jobs/ Career

Carter Bank and Trust Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Most Popular Carter Bank and Trust Phone Number
1 (833) 275-2228
Average Calls duration
1 minute
Most Popular Carter Bank and Trust Email Address
customerservice@cbtcares.com
Issue Resolution Rate
Low (33% reported full resolution)
Carter Bank and Trust Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Carter Bank and Trust?

Most Popular Number:

(833) 275-2228
Total calls: 11 Issue resolved: 1 Last call: May 1, 2026

For convenience, the financial company provides separate Carter Bank and Trust phone numbers, each designed for certain matters. For general customer service inquiries, account management, loan information, as well as reporting a lost or stolen debit card, dial 1-833-275-2228. If you have debit card questions, call 800-868-5762. Have debit card inquiries, such as card activation, PIN selection, or PIN change? Dial 800-992-3808. Before calling, ensure you have relevant account details ready to streamline the process. Use phone support if your inquiry requires immediate resolution. Have time to wait for a response? Email the company.

The Carter Bank and Trust email address where you can contact the customer support team is CustomerService@cbtcares.com. Use this channel of communication if you have non-urgent matters related to the financial services that require a detailed resolution. To avoid delay with a response, indicate as many details in the body of the letter as possible.

Carter Bank and Trust customer support hours are typically Monday through Friday from 8 a.m. to 5 p.m. ET. On Saturday, the company’s team operates from 9 a.m. to 2 p.m. ET. Regarding debit card management and reporting a lost or stolen debit card, such options are available 24 hours a day, 7 days a week.

The Carter Bank and Trust website provides several options for digital communication. If you need immediate assistance, navigate to the bottom menu of the home page and follow the support number hyperlink. By visiting the “Contact Us” page, you’ll see more options for online connection, including clickable telephone numbers and email addresses.

PissedConsumer Club

Contact Information

Carter Bank and Trust Website:

Carter Bank and Trust Help Center:

Corporate Office Address:

Carter Bank and Trust
1300 Kings Mountain Rd
Martinsville, Virginia 24112-7268
United States

Other Info (opening hours):

Customer Contact Centre Hours:

Monday - Friday: 8:30am - 5:00pm

Saturday: 9:00am - 2:00pm


Office Hours:

Monday - Friday: 8:30am - 5:00pm


Other Locations:

Oak Level Corporate:

9112 Virginia Avenue

Bassett, VA 24055-4859


Operations Center:

320 College Drive

Martinsville VA 24112-6746

More contact details

Summary of Carter Bank and Trust Customer Service Calls

13 TOTAL
CALLS
01:24 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carter Bank and Trust?

Account Question:

  • “Need my account amount”
  • “Account has been hacked”
  • “Account”

Cards Question:

  • “Loss card”
  • “Lost card”

Request for Information Question:

  • “Monday night after 9pm I used a Sheetz ATM/PNC to check my balance 1st then tried to withdrawal 20.00 it took the money out my account but never gave me the money($20.00) please reject this and get my 20$ back ty so much!”
  • “Discuss 7 months cd”

Product/ Service Question:

  • “I hit the wrong key when alert came and my card is now restricted”

Payments and Charges Question:

  • “My debit card is being declined”

Shipping and Delivery Question:

  • “Mi tarjeta no sirve”

Website/ Application Question:

  • “Trying set my app up”

Other Question:

  • “Money in bank”

Compare Carter Bank and Trust Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Carter Bank and Trust? What happened? What can we help you with?
Submit review Don't show this popup