Contact Carter Bank and Trust Customer Service
How to Reach a Person at Carter Bank and Trust
Toll-Free Number:
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1-833-275-2228
Customer Service:
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1-540-586-3192Bedford, Virginia, USA
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1-540-953-2153Blacksburg, Virginia, USA
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1-800-992-3808Debit Card Activation
Carter Bank and Trust Emails:
Carter Bank and Trust Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Carter Bank and Trust Phone Number | 1 (833) 275-2228 |
| Average Calls duration | 1 minute |
| Most Popular Carter Bank and Trust Email Address | customerservice@cbtcares.com |
| Issue Resolution Rate | Low (33% reported full resolution) |
| Carter Bank and Trust Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 76% phone, 24% email |
| Common Reasons for Contact | Account, cards and request for information |
| Prepare before the call to Carter Bank and Trust | Address or zip code or first and last name |
Contact Information
Carter Bank and Trust Website:
Carter Bank and Trust Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Contact Centre Hours:
Monday - Friday: 8:30am - 5:00pm
Saturday: 9:00am - 2:00pm
Office Hours:
Monday - Friday: 8:30am - 5:00pm
Other Locations:
Oak Level Corporate:
9112 Virginia Avenue
Bassett, VA 24055-4859
Operations Center:
320 College Drive
Martinsville VA 24112-6746
Summary of Carter Bank and Trust Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carter Bank and Trust?
Account Question:
- “Need my account amount”
- “Account has been hacked”
- “Account”
Cards Question:
- “Loss card”
- “Lost card”
Request for Information Question:
- “Monday night after 9pm I used a Sheetz ATM/PNC to check my balance 1st then tried to withdrawal 20.00 it took the money out my account but never gave me the money($20.00) please reject this and get my 20$ back ty so much!”
- “Discuss 7 months cd”
Product/ Service Question:
- “I hit the wrong key when alert came and my card is now restricted”
Payments and Charges Question:
- “My debit card is being declined”
Shipping and Delivery Question:
- “Mi tarjeta no sirve”
Website/ Application Question:
- “Trying set my app up”
Other Question:
- “Money in bank”
Compare Carter Bank and Trust Customer Service To
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