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Contact CarsDirect Customer Service

CarsDirect Phone Numbers and Emails

Toll-Free Number:

  • (888) 227-7347
Call customer service
Send Message

Customer Service:

  • (800) 260-5857
    Dealers Inquiries

Headquarters:

  • (310) 280-4000

CarsDirect Emails:

Customer Service
Dealer Inquiries
Legal
Privacy Inquiries
Is this your business?

How to Contact CarsDirect?

Most Popular Number:

(888) 227-7347
Total calls: 17 Issue resolved: 1 Last call: Feb 27, 2025
author avatar
PissedConsumer Reporter

To talk with the CarsDirect customer service expert by phone, dial 888-227-7347. This line is designed to solve any consumer inquiries whether it is placing an order, asking about new or used cars, solving issues with purchasing, etc. If you are a dealer, call 800-260-5857. Need to get in touch with the company head office regarding general inquiries or corporate-related matters? Use the following CarsDirect contact: 310-280-4000. If you are going to communicate with the company’s manager outside the United States, ensure to use the “+1” country code. Also, prepare all your questions in advance to speed up the process when talking with the specialist by phone.

If you prefer to communicate with CarsDirect regarding customer inquiries in writing, the company provides the following email: advisor@carsdirect.com. Do you have dealer inquiries? Apply to the company at dealerquestions@carsdirect.com. To contact the data protection officer to ask questions about the privacy policy, use the following CarsDirect contact: privacy@internetbrands.com.

The CarsDirect headquarters is located at 909 N Pacific Coast Hwy, 11th Floor, El Segundo, CA. 90245. This is the central place where the company’s team is concentrated. This means that you can meet with representatives of a particular department to discuss collaboration or other important corporate issues face-to-face. To better understand how to reach the main office, familiarize yourself with the CarsDirect address location on the map.

All communication with the CarsDirect team via the official company website takes place on the “Contact Us” page. To go to it, follow “Contact Us” in the “Support” block at the bottom menu. On a separate page, click on one of the telephone numbers if you prefer to solve your matters immediately. If you prefer written communication, follow one of the emails.

CarsDirect Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call CarsDirect is 8882277347. 100% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • Be prepared for the call as CarsDirect may ask you for the following information to identify you as a customer: social security number or email.

View full overview ›
PissedConsumer Club

Contact Information

CarsDirect Website:

CarsDirect Help Center:

Corporate Office Address:

MH SUB I, LLC
909 N Pacific Coast Hwy, 11th Floor
El Segundo, California 90245
United States

CarsDirect Rating Based on 1 Reviews

Rating details

1.0
more details
Customer service

Rating stats

Rating trend

How Good is CarsDirect's Customer Service?

Zari Ysx
Zari Ysx
Feels Neutral | Aug 15, 2023

I haven't got my lone for the car

Read full quote
William B Bvb
William B Bvb
Feels Disappointed | Apr 11, 2023

Kno one has contacted me about anything nor a reply back yet or phone call

Read full quote

Summary of CarsDirect Customer Service Calls

17 TOTAL
CALLS
00:00 AVG CALL
DURATION
25% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call CarsDirect?

Product/ Service Question:

  • “Want to buy another car the 1 i have is20 yrs old”
  • “Trying to figure out if I have purchased a vehicle”
  • “Ina references for a loan application”

Request for Information Question:

  • “Questionabout lease”
  • “Checking on confirmation number 35658442”
  • “Trying to give as much information on income to get loan to purchase a car”

Other Question:

  • “Approval Info”
  • “Try to get financed for a car”
  • “Need a SUV vehicle”

Compare CarsDirect Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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