Carlton Pools Pool Remodeling Review from Jamison, Pennsylvania

4 of 50 Carlton Pools reviews

I signed a contract in August 2015 to have my pool renovated in mid March 2106.They started the project on time which included installing all new coping.

After the coping was installed they started the prep work for the application of Aquabright which includes an acid wash. They did not protect the new coping and new pavers when they were acid washing the pool and now the coping is ruined and 20+ pavers are ruined. I called Carlton the same day, took pictures and videos and sent to Carlton Pools. This happened on 4/23/16 and as of 5/19/16, nothing has been done by Carlton to resolve this issue.

I have already paid Carlton $14,000 and they have done nothing about the coping, pavers and the Aquabright. My pool has green water and is dirty.

They have not responded to my numerous emails or voicemail messages.This is unacceptable and time to escalate to the next level.

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  • What I liked
      No items
  • What I disliked
    • Customer service and lack of responsibility

Reason of review:
Poor customer service
Product or service
Pool Remodeling
Review category
Household Services
review #850735 by

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Anonymous

Jun 02 #1168005

Why did you go to Carlton for coping anyway? They out source it as they do not have their own crews for coping and tile work.

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