Carid - Lack of customer service, expensive shipping and recieved damage
Not only did I place the order almost 2 months ago, had to chase CARID as they had not advised me of such after 3 weeks to find out that the product was discontinued and ordered another type, I was then charged a total of over 500.00 on shipping charges for an 80lbs parcel, When I received it , it was heavily damaged and the installation hardware was missing and had to go out to NAPA to buy from them as I did have a list of what was needed.I also had to repaint the running boards as the were heavily scratched .
Needless to say that UPS was not happy about us complaining and wanting to ensure we signed that the parcel was damaged.Never ever again will I buy from Carid !
More Review Details
|Value for money|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Lack of communication
- Shipping time
- Agents find various excuses and never follow up
- Reason of review:
- Poor customer service, overpriced shipping and damaged recieved product along with missing instalation hardware.
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Review category
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