Contact CareTime Customer Service

To communicate in writing with CareTime customer service, you can send an email to the published CareTime email address. The email address is support@caretime.net. You can expect a response within 2-3 working days. Alternatively, you can mail a detailed letter to CareTime headquarters. The corporate office address is CareTime, 1226 Winter Garden Vineland Road, Suite 108, Winter Garden, Florida 34787, United States. Another location is at 2035 Lakeside Centre Way, Suite 190, Knoxville, TN 37922. While these are preferred means of communication for many customers, the CareTime customer service team takes comparatively longer time to get a response. So it is not recommended for matters that are urgent.

Do you need to talk to someone about your concern? You can request that a CareTime agent contact you to discuss the issue. The request is done via the CareTime website. Go to the website and click on “Contact Us”. All available numbers and addresses will be displayed on your screen. You can also fill out the contact request form on the website and submit it. One of the CareTime customer service representatives will contact you as soon as possible during business hours and resolve the query you have.