The Carelon Behavioral Health phone number for addressing consumer issues in person is (866) 477-8208. If you need ot connect with the online client support department, call (888) 247-9311. If you have questions for the national provider services department, please contact the company at (800) 397-1630. Clients who have faced fraud or abuse should immediately submit a report by calling (888) 293-3027.
Consumers who choose to contact the online client support department by email should send their messages to e-supportservices@carelon.com. The Carelon Behavioral Health email address for reaching out to the national services provider department is nationalcontracting@carelon.com.
Do you need to address legal inquiries? Send them to privacy.office@carelon.com or behavorialhealthprivacy@carelon.com to contact the company’s legal experts.
The Carelon Behavioral Health head office is located in Ashburn. The Carelon Behavioral Health address for getting in touch with the company offline is Carelon Behavioral Health, Inc., 22001 Loudoun County Parkway E1-2-200, Ashburn, Virginia 20147, United States. If you want to have an in-office appointment with a company representative, make sure to schedule it beforehand.
The Carelon Behavioral Health website has different online inquiry forms for various types of questions. To contact the company via its website, click on the “Contact US” button at the top of the screen and choose the reason for your inquiry between “Provider inquiries”, “Online client support”, “Media inquiries”, and others. Then, depending on your choice, fill out an online form and submit the message. After one of the customer care members looks into your issue, a responsible company representative will get back to you with a response.
