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1.8

I keep getting bills for my sleep apnea supplies from Carecentrix that are 4 times of what I would pay elsewhere.

When I spoke to them all they kept repeating is that I will have to pay the contracted rate and I have no other options. If I purchase the products elsewhere I cannot get it applied towards my deductible either.

For example, I was told by my provider (Pulmonary Solutions) that I would pay $5 for 2 filters that I could purchase online for $4. Carecentrix sent me a bill for $17 instead. This is just one example.

They billed me like this for all other supplies.

Reason of review: Pricing issue.

Monetary Loss: $508.

Preferred solution: I want to pay what I would pay Pulmonary Solutions where I got the products from. Also I was not told about the rental model so I need that model.

Carecentrix Cons: Way they dont provide options and overbill, Overbilling, Fraudaulant behavior.

Location: Sunnyvale, California

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Guest

My husband and I have had the same issues with Care Centrix. They're horrible and when we try to dispute multiple charges, they threaten to send us to collections.

Guest

I have no idea who CareCentrix is, but our deductible has been paid in full for 2018 so any charges Cigna won’t pay them were not authorized. I didn’t order anything from them and their operators mere repeat vague scripts and are unable to answer any questions.

CareCentrix

Hello. We are sorry to hear that you are experiencing difficulties.

In order to help us best serve you, we ask that you email us at patientsupport@carecentrix.com, with the following information: your full name, your health plan, a phone number that we can best reach you at, as well as a brief description of the issue you are experiencing. Please be sure to include Case #P0031 in the subject line.

Once we have this information, a member of our support team will reach out to you directly. Thank you.

Guest

This is what is wrong with the healthcare industry. They is so much fluff like your example.

I have purchased 30 filters online for the price of 2 through Apria. Now this care centrix BS has me in collections.

I buy my supplied on my own whenever possible now. This is truly a sham.

Guest
reply icon Replying to comment of Guest-1216826

Yes, CareCentrix is a billing scam. They are billing us but refuse to identify what we supposedly ordered.

We obviously didn’t order anything from them.

If Cigna had authorized anything they sold them for us it would have been paid because we’ve already spent our full deductible in 2018. We tried to tell them this on the phone but they are like robots reading scripts and ignoring anything we say.

Guest

No resolution or response from the company yet.

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