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I have been a victim of Carbonite for over three years. I, like many others believed their hype.

Unlimited back up, easy recovery, attentive customer service, ease of use, blah blah blah. I am sound effects designer by profession. We use a triad of back up processes, one physical copy in the studio, one at an off-site location, and one on-line. To spare you all the gory details, due to employee error two of our three critical back up drives were wiped clean.

Not to worry, we still have our CARBONITE back up on-line to protect us, right? Not on your life! Despite the fact the files had been tagged to be 'backed' up 4 months earlier, I mean seriously four months should do it right? When we attempted to access the files, less than 1.

7% were backed up and the rest were 'pending'. OMFG! Are you kidding me? Fast forward many emails, phone calls, even a letter from my attorney.

It cost my company $43,000 to recreate the missing content for the client, AND we ended up losing the client. There goes an annual billing of over $75,000.

So, I give you these as facts, not opinion, not rantings, plain simple facts. You draw your own conclusions as to wether or not you are willing to trust your data to a company like this.

Monetary Loss: $43000.

Location: Los Angeles, California

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Significantly worse than useless as it provides false sense of security. Total absence of useful chat, online, or telephone support

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