Contact Carbon38 Customer Service
Carbon38 Phone Numbers and Emails
Toll-Free Number:
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(888) 505-0897
Customer Service:
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(631) 919-5444Bridgehampton, NY
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(310) 300-3806Pacific Palisades, CA
Carbon38 Emails:
Carbon38 Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Carbon38 is (888) 505-0897. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Carbon38 may ask you for the following information to identify you as a customer: order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Carbon38 is (888) 505-0897. 92% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 13 minutes.
Be prepared for the call as Carbon38 may ask you for the following information to identify you as a customer: order id or tracking no.
People call Carbon38 mainly because of return/ replace, request for information, shipping and delivery.
4% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Carbon38 is palisades@carbon38.com. 67% of customers use this email address to address their issues and concerns.
How to Contact Carbon38?
Most Popular Number:
| Total calls: 72 | Issue resolved: 1 | Last call: Oct 3, 2025 |
Contact Information
Carbon38 Website:
Carbon38 Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 9:00am - 6:00pm (PST)
Other Locations:
2424 Montauk Highway
Bridgehampton, NY 11932
15273 Palisades Village Ln.
Pacific Palisades, CA 90272
Pop Up Sample Store
1624 Abbot Kinney Blvd.
Venice, CA 90291
Summary of Carbon38 Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Carbon38?
Return/ Replace Question:
- “A return label”
- “Return”
- “Need order number for return.”
Shipping and Delivery Question:
- “One of my items arrived with makeup on it”
- “No delivery”
- “Shipping question”
Request for Information Question:
- “One particular item in my cart is not being reduced after inputting last chance . The oatmeal pant id being reduced but the wrap bra is not. Please help”
- “The outfit I have in my bag it’s a leopard onesie .. I didn’t get 15 Percent off.. please help”
- “Help with return”
Payments and Charges Question:
- “Discount”
- “Promo code”
Activation/ Cancellation Question:
- “Order keeps getting cancelled”
Product/ Service Question:
- “Damage item”
Account Question:
- “Thankful30 code doesn’t work.”
Website/ Application Question:
- “Cant abdate my ship adress missing app #”
Other Question:
- “30 off”
- “Haven’t received my order”
- “Not even one day from order last night and price droppef”
Compare Carbon38 Customer Service To
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